Crisis Care Practitioner

Integrated Care System; London; On-site; GBP 44,000 - 54,000; Full time

Job summary

A leading NHS Trust seeks a Registered Professional to join their mental health team. The role focuses on providing high-quality mental health services through assessment, interventions, and close collaboration with various stakeholders. Applicants should have a strong background in mental health practices, excellent communication skills, and the ability to work under pressure within a 24/7 service framework.

Qualifications

• Registered professional (Mental Health Nurse, Social Worker or OT) with post-registration development.
• Experience in acute mental health care, crisis care, and mentoring.
• Advanced Assessment Skills training.

Responsibilities

• Conduct assessments of physiological and psychological functioning.
• Plan, deliver, and monitor mental health interventions.
• Maintain awareness of Trust medicine management policies.

Skills

Empathy

Communication

Flexibility

Ability to work under pressure

Education

Degree in Health Care related subject

Qualification in psychosocial interventions in mental health

Tools

MS Office Suite

RiO patient record system

Job description

The post holder will be responsible for the assessment, co-ordination and the delivery of a high quality mental health service for patients under the care of CAHTT who required assessment by secondary mental health services for pathway planning, brief interventions, crisis intervention in the community, or gate keeping for the inpatient wards and community recovery house with the emphasis for potential providing home treatment.

The post holder will be involved in the on-going development of services, to ensure that the most relevant care pathway and care plan is devised to provide access to urgent and crisis care. They will be active in the promotion and use of evidence-based practice through the provision of clinical advice and support; acting as a role model; and providing education and training where appropriate. They will liaise closely with carers, both statutory and non-statutory services, emergency services, and 3rd sector services. They will liaise closely with local services Single Point of Access providing rapid response to mental health crisis situations where necessary and appropriate to decrease the number of unnecessary presentations to A&E. The post holder will also deliver supervision for junior colleagues. To work within a 24 hour 7 day a week rota system, ensuring that a comprehensive service is provided to patients and robust gatekeeping is maintained.

Main duties of the job

To contribute to the assessment of physiological and/or psychological functioning.

To contribute to planning, delivery and monitoring interventions and/or treatments

To discuss the assessment to be undertaken with the work team and understand his/her own role in the overall assessment and the activities to be undertaken.

To respect individuals' dignity, wishes and beliefs and obtain their consent for the assessment to be undertaken.

To identify appropriate methods, techniques and equipment for different activities taking into account any risks.

To undertake and record assessment activities as agreed with the care team, following established protocols/procedures and consistent with legislation, policies and procedures.

To report assessment findings in the appropriate format to the people who need them.

To offer to the team his/her own insights into the health and well-being needs and wishes of the service users and make suggestions on the treatment that might be needed.

To maintain awareness of Trust medicine management policy and protocols and ensure adhered to practice guidance, as they are updated and respond to national and local guidance.

About us

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.

The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.

Job responsibilities

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Person Specification

Qualifications

• Registered Professional (Mental Health Nurse, Social Worker or OT).
• Evidence of post registration further development
• Degree in Health Care related subject.
• Qualification in psychosocial interventions in mental health.

Experience

• Post qualification experience to include appropriate experience within an acute mental health care setting and / or significant experience within community, crisis care, or liaison psychiatry.
• Experience of working with other professions within a multi-disciplinary team
• Experience of working independently
• To understand and have experience of risk management.
• Experience of receiving supervision
• Advanced Assessment Skills training.
• Experience with telephone triage within a Single Point of Access Service
• Experience of Psychiatric Liaison services.
• Experience of Crisis Team services
• Experience of supervising staff.
• Experience of mentoring students

Knowledge

• A high level of both written and spoken English language.
• Knowledge of relevant mental health law.
• Knowledge of adult and children safeguarding requirements
• Excellent telephone manner.
• IT literate - specifically in the MS office suite of programmes.
• Ability to type quickly and accurately
• Ability to communicate in a second language.
• Knowledge of RiO patient record system
• Accredited training in customer service.
• Excellent communication skills including common courtesy and listening skills

Skills

• Ability to work under pressure
• Flexible & Positive attitude to work
• Ability to be empathetic.
• Keen to learn new skills and to share learning with others.
• Ability to manage potentially distressing situations and events
• Evidence of self-development
• Evidence of assisting others to develop

Other Requirements

• Availability to work a shift rota covering 7 days a week 365 days a year

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£44,806 to £53,134 a yearper annum inclusive of 20% HCAS