Crisis Café Team Coordinator

Richmond Borough Mind; Kingston upon Thames; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Flexible working

25 days annual leave pro rata + bank/9

Contributory pension

EAP with free counselling

Job summary

Richmond Borough Mind is seeking a Crisis Café Team Coordinator to join the Journey Recovery Hub, an out-of-hours service supporting individuals in mental health crises across Richmond and Kingston.

You will lead two Crisis Café sites, support staff and volunteers, and work to deliver person-centred care while promoting partnerships with local services. Flexible working and a contributory pension are included.

Qualifications

• Proven ability to support individuals in crisis and develop self-management strategies.
• Experience managing small teams and volunteers.
• Strong understanding of mental health services and recovery approaches.
• Excellent communication and administrative skills.

Responsibilities

• Lead and coordinate the daily operations of two Crisis Café sites.
• Support a dedicated team of staff and volunteers, fostering a welcoming and collaborative environment.
• Deliver high-quality, person-centred care that empowers individuals to manage their mental health and avoid crises.
• Build strong partnerships with local services, promoting the Café and its impact.
• Drive service excellence by identifying areas for improvement and ensuring best practices.

Skills

Leadership

Organisation

Communication

Crisis support experience

Job description

We are seeking a Crisis Café Team Coordinator to join our dynamic Journey Recovery Hub, a vital out-of-hours service supporting individuals experiencing mental health crises in Richmond and Kingston.

As the Crisis Café Team Coordinator, you will work in partnership with a second Crisis Café Team Coordinator to:

• Lead and coordinate the daily operations of two Crisis Café sites.
• Support a dedicated team of staff and volunteers, fostering a welcoming and collaborative environment.
• Deliver high-quality, person-centred care that empowers individuals to manage their mental health and avoid crises.
• Build strong partnerships with local services, promoting the Café and its impact.
• Drive service excellence, identifying areas for improvement and ensuring compliance with best practices.

This role combines casework with operational management, offering an exciting opportunity to develop your leadership skills while making a meaningful impact in the community.

We're looking for someone who excels in leadership, organisation and communication, with the ability to manage high-intensity environments and complex situations.

Essential Skills and Experience:

• Proven ability to support individuals in crisis, helping them develop self-management strategies.
• Experience managing small teams and volunteers.
• Strong understanding of mental health services and the recovery approach.
• Excellent communication and administrative skills.

Desirable Skills:

• Mental Health First Aid or Suicide Prevention training.
• Knowledge of national suicide prevention strategies.

What We Offer:

• A supportive and collaborative work environment.
• The chance to make a tangible difference in the lives of individuals experiencing mental health crises.
• Flexible working.
• 25 days annual leave plus bank holidays per year, increasing by 1 day per full year of service (up to a maximum of 30 days) [pro rata]
• Contributory pension.
• Bonus 1 day of annual leave per year over the festive period (pro rata).
• Employee Assistance Programme (EAP) which includes free counselling sessions.
• Paid time off for medical appointments.
• Staff away days and socials.