Crisis and Recovery Night Manager

Creative Support Ltd; Liverpool City Region; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Crisis and Recovery Manager to lead a vital night-time crisis prevention service in Liverpool. This role is pivotal in providing a safe environment for individuals facing mental health crises, ensuring they receive the necessary support to avoid hospitalization. You will manage a dedicated team, work closely with various stakeholders, and implement risk management plans. If you have a strong background in community support and are passionate about making a difference, this opportunity is perfect for you.

Benefits

Probationary Bonus

Pension Contributions

28 Days Annual Leave

Company Paid Enhanced DBS

Qualifications

• Experience in community-based support services is essential.
• Ability to maintain excellent records and meet monitoring requirements.

Responsibilities

• Lead and coordinate the support service managing the Crisis and Recovery Practitioner.
• Ensure effective delivery of the service and manage referrals into the service.

Skills

Staff Performance Management

Financial Management

Contract Management

Communication Skills

IT Literacy

Education

Relevant Social Care Qualification

Job description

Creative Support, a not-for-profit provider of social care services, is pleased to be working in partnership with Liverpool City Council, local police force, crisis teams and other agencies to provide a new night time crisis prevention service for individuals with a mental illness in Liverpool City Centre. The service will provide a safe and secure environment for individuals reaching crisis point within their mental health. It will operate from 6pm 7 days a week 365 days a year and the sole purpose of the service is to reduce individuals being hospitalised, dependency on A and E departments and police resources. This will be a social model of support with staff team expected to utilise appropriate de-escalation and support techniques whilst promoting clients abilities to manage their own coping strategies.

As the Crisis and Recovery Manager you will lead and coordinate the support service managing our Crisis and Recovery Practitioner. You will be responsible for ensuring the effective and consistent delivery of the service. You will work with our commissioners, senior colleagues and other key stakeholders to ensure the service provides value for money and achieves key outcomes as part of the commissioning standards and key performance indicators. You will be an effective operational manager, with a track record in robust staff performance management, financial management and contract management. You will be responsible for managing referrals into the service and carrying out initial assessments, ensuring suitability for the service. You will be responsible for the implementation of risk management plans ensuring these are followed accordingly within the service.

You will ensure that the service provided is responsive to the needs and preferences of service users and you will work the senior staff team to develop partnerships with the other service providers, external agencies, services and community groups that will be beneficial to the emotional, physical and financial wellbeing of the people we support.

As a manager you must have a professional approach with the ability to supervise, coach and guide the staff team to deliver a consistently personalised service. You will need excellent written and verbal communication skills and you will be fully IT literate. A relevant social care qualification is desirable and experience within a community-based support service is essential. You will have the ability to maintain excellent records and meet monitoring requirements as set out by the Council.

Vacancy Reference Number: 81556
Applications for this role must be submitted via the Creative Support website using the above vacancy reference number

Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Annual Leave and company paid enhanced DBS.

We are a passionate, inclusive, and anti-racist organization – Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded. Gender is considered to be an occupational requirement – Equality Act 2010

Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK.

Application Instructions:

In order to apply, please read the job description and then complete the online application form using the links above.

You can also download a copy of our application form using the links above. Completed Application Forms must be submitted to our Head Office address (below) or emailed to [e-mail] to be considered for the vacancy. If you have not received a response to your application within 10 working days of the closing date please accept this as notification of an unsuccessful application. Unsuccessful applicants must wait 6 months before reapplying.

If you require any advice on completing your application form, please call us on 0161 236 0829.

Recruitment Department, Creative Support Ltd, Wellington House, 131 Wellington Road South, Stockport, SK1 3TS