Crew Relations Manager

TUI AG; Birmingham; On-site; GBP 40,000 - 50,000; Full time

Job summary

A global travel and tourism company is seeking a professional focused on people management and employee relations for their Cabin Crew. The role involves ensuring a positive workplace culture, managing crew welfare, and supporting training initiatives. Candidates should have strong analytical and communication skills, experience in a unionised environment, and the ability to work flexible hours.

Benefits

Attractive remuneration

Discretionary bonus schemes

Generous travel benefits

Extensive health & well-being support

Qualifications

• Proven track record of employee relations expertise in a highly unionised environment.
• Strong analytical skills to spot trends and recommend solutions.
• Experience in supporting training and onboarding processes.

Responsibilities

• Deliver the people and culture strategy for Cabin Crew.
• Manage employee relations including absence and disciplinary issues.
• Support onboarding and mentoring of new entrant Cabin Crew.

Skills

Employee relations expertise

Analytical expertise

Excellent communication skills

Change management

MS Office proficiency

Job description

Responsibilities

• Responsible for the delivery of the defined people and culture strategy, creating a safe and enjoyable working environment for our Cabin Crew community.
• Assume responsibility for all aspects of Cabin Crew welfare, people management and employee relations including absence management and supporting crew back into the workplace.
• Work collaboratively with our HR colleagues; use knowledge and experience to ensure that all HR related activity is dealt with effectively while balancing a strong colleague-centric ethic to achieve the right outcome.
• Balance the needs of the business by using data analysis and reporting alongside crew feedback to spot trends, recommend solutions and implement changes to drive a positive culture and engagement.
• Play a key role in embedding all training initiatives and people development at your base alongside supporting onboarding and mentoring of Re-joiners and new entrant Cabin Crew each year.
• In a highly unionised environment, communicate effectively and make decisions with natural influencing skills; interpret and implement policies and procedures while identifying areas for improvement.
• Flexibility to work variable shift patterns to include weekends and a rota shared a minimum of 4 weeks in advance. On-call responsibilities on a rotational basis.
• Employee relations case management: disciplinary, grievance, absence, and performance.
• A proven track record of employee relations expertise gained in a highly unionised environment.
• Experience in supporting training, inductions, and onboarding to support colleague engagement.
• People and performance management.
• Significant colleague satisfaction experience ideally within an aviation environment.
• Excellent communication and influencing skills at all levels with the ability to communicate effectively and with impact to front-line teams.
• A track record of strong analytical expertise and evaluation.
• Change management experience in remote teams.
• Stakeholder management and influencing skills collaborating with cross-functional teams.
• Excellent organisation and planning skills; competent in MS Office (Word, Excel, PowerPoint, Outlook).

Benefits

• Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
• Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
• A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
• Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams.
• Community: Get involved with incredible charity and sustainability initiatives like the TUI Care Foundation.