Crew Performance Manager - SEN

easyJet; Greater London; On-site; GBP 65,000 - 85,000; Full time

Benefits offered by this job

Up to 20% bonus

7% pension contributions

Medical Cash Plan

Staff travel benefits

25 days annual leave + holidays

Annual holiday credit

Job summary

easyJet is seeking a Crew Performance Manager to support the Base Manager in delivering operational excellence across the Southend base. You will lead Cabin Crew and Cabin Managers, coach for performance, and ensure high safety and customer service standards while traveling with crews as required.

Based at Southend, you will work both in office and flying capacity, maintaining qualifications and supporting cross-base needs within a fast-paced, unionised aviation environment.

Qualifications

• Proven experience leading sizeable teams in an operational environment.
• Experience handling employee relations and applying HR policies.
• Experience managing performance and developing Cabin Crew or similar teams.
• Aviation experience with flying to Cabin Manager level preferable.
• Strong communication and relationship-building skills with stakeholders.
• Ability to manage teams both face-to-face and remotely.
• Familiarity with Microsoft Office (Word, Excel, PowerPoint).
• Experience in unionised environments is advantageous.

Responsibilities

• Support and promote a strong safety culture through timely reporting and investigation of incidents.
• Ensure compliance with company policies and operational manuals.
• Perform standard assurance checks and monitor operational performance.
• Support the Base Manager to improve Cabin Crew and Cabin Manager performance through coaching.
• Fly regularly with crew to support performance and standards.
• Drive improvements across customer service, inflight retail, and onboard delivery.
• Support achievement of base performance indicators.
• Recognise and celebrate success to drive engagement.
• Act as a role model for easyJet’s behaviours and values.

Skills

Experience leading teams

Employee relations

Performance management

Aviation experience

Stakeholder management

Remote team management

Microsoft Office

Unionised environment

Tools

Microsoft Office

Job description

We are easyJet – a FTSE listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe.

We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.

What makes us easyJet? Our Promise Behaviours - we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.

Read on if you

• Have experience leading and managing high-performing operational teams.
• Enjoy coaching and developing people to achieve their full potential.
• Have previous aviation experience and a strong understanding of safety, customer service and operational excellence.
• Thrive in a fast-paced environment where no two days are the same.
• Can be based in Southend and onsite 5 days per week.

Our Cabin Services team plays a vital role in delivering the safe, efficient and friendly service that our customers expect from easyJet. Working in a fast-paced operational environment, the Crew Performance Manager supports Cabin Crew and Cabin Managers at a local level, helping to create a culture of high performance, engagement and continuous improvement. This is a visible leadership role that directly influences safety, operational delivery and the onboard customer experience.

The Role

As a Crew Performance Manager, you will support the Base Manager in delivering operational excellence across your base. You will be a leader and role model, responsible for driving performance, maintaining high operational standards and ensuring our Cabin Crew teams are supported, developed and engaged.

Working in both an office and flying capacity, you will monitor standards, provide coaching and feedback, and ensure compliance with company and regulatory requirements. By partnering closely with Cabin Managers and key stakeholders, you will help deliver a consistent customer experience while promoting a strong safety culture.

Key Responsibilities Include

• Supporting and promoting a strong safety culture through timely reporting and investigation of incidents.
• Ensuring compliance with company policies, procedures and operational manuals.
• Performing standard assurance checks and monitoring operational performance.
• Supporting the Base Manager to continuously improve Cabin Crew and Cabin Manager performance through coaching and performance management activities.
• Flying regularly with crew to support performance, coaching and operational standards.
• Driving improvements across customer service, inflight retail, uniform standards and onboard delivery.
• Supporting the achievement of key base performance indicators.
• Recognising and celebrating success to drive engagement and motivation.
• Acting as a role model for easyJet’s behaviours and values at all times.
• Maintaining Cabin Manager flying qualifications and completing a minimum of four Manager Flying Duties per month.
• Supporting cross-base activity and operational requirements as needed.

What We’re Looking For

• Proven experience leading and managing sizeable teams within an operational environment.
• Experience managing employee relations matters and applying HR policies and procedures.
• Previous experience managing performance and supporting the development of Cabin Crew or similar customer-facing teams.
• Aviation experience with previous flying experience to Cabin Manager level preferable but not essential
• Demonstrable success in driving operational and people performance.
• Strong communication and relationship-building skills with the ability to influence a broad range of stakeholders.
• Confidence managing teams both face-to-face and remotely.
• Strong understanding of aviation safety practices and compliance requirements.
• Experience working within a unionised environment and engaging with union representatives.
• Ability to work collaboratively across functions and build strong working relationships.
• Competence in Microsoft Office, including Word, Excel and PowerPoint.
• A flexible approach with the ability to travel across the easyJet network when required.

What You’ll Get In Return

• Up to 20% maximum bonus
• 7% pension contributions
• Medical Cash Plan
• Excellent staff travel benefits
• 25 days of annual leave plus bank holidays
• Annual credit towards an easyJet holiday
• Various flexible benefits and extras.

Practicalities

This is a full-time, permanent role working 40 hours per week. The role is based onsite at our Southend base with occasional Network travel. Working patterns may include weekends, evenings, and participation in an on-call rota, depending on business needs. You will need to maintain Cabin Manager flying qualifications and completing a minimum of four Manager Flying Duties per month.

Reasonable adjustments

At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at [e-mail]. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.

Business Area

Operations

Primary Location

United Kingdom-London-London Southend Airport

Schedule

Full-time