Crew Member

TN United Kingdom; Hounslow; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a dynamic team at a forward-thinking hotel brand where your vibrant personality and service skills will shine. As a Receptionist/Bartender, you'll create memorable experiences for guests while managing hotel operations in a fun and relaxed environment. This role offers a unique opportunity to engage with guests, showcase your multitasking abilities, and contribute to a lively atmosphere. With a focus on exceptional service and teamwork, you’ll thrive in this fast-paced setting. Enjoy competitive pay, generous holiday allowances, and exciting benefits that enhance your work-life balance. Step into a rewarding career with plenty of growth potential!

Benefits

Health Cash Plan

Discounted Room Rates

Food & Beverage Discounts

Enhanced Maternity/Paternity/Adoption Pay

28 Holidays Annually

Qualifications

• Confident communicator comfortable in a fast-paced service role.
• Proactive problem solver and team player.

Responsibilities

• Helping guests and creating positive experiences.
• Manage hotel room inventory and check guests in/out.
• Operate Food & Beverage outlets.

Skills

Communication Skills

Multitasking

Problem Solving

Customer Service

Education

Experience in Service Industry

Tools

Opera Hotel System

Micros Hotel System

Job description

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Receptionist / Bartender - Crew Member - MOXY London Heathrow Airport

This position is based on a full-time contract.

Gross Salary: £13.62 per hour

Confident communicator comfortable in a fast-paced, service-focused role.

Proactive problem solver and team player, who builds a fun and relaxed environment that makes guests feel at home.

Main Tasks & Responsibilities

• Helping guests and creating positive experiences
• Manage hotel room inventory and check guests in/out the Moxy way
• Operate Food & Beverage outlets in the Moxy style
• Manage all bills and payments accurately
• Prepare food, clean, tidy, restock, take deliveries, and organize BOH areas
• Follow all food safety, licensing, and health and safety policies to work safely
• Support other Crew Members and follow directions from Crew Leaders
• Promote and support the Moxy brand & the Marriott Bonvoy loyalty program

We’re looking for someone with Moxie, which is all of these qualities:

• High energy and a fearless, do-it-yourself attitude
• Good with people and enjoys chatting with guests
• Skilled multitasker who can balance hard work with excellent service
• Understanding that being relaxed isn't the same as being lazy
• Clear communicator fluent in English (additional languages are a plus!)

Useful Experience

• Experience within the service industry
• Knowledge of hotel systems such as Opera and/or Micros
• Knowledge of Food Safety & Licensing laws
• Personal experience of travel and the travel industry

Benefits for You!

• Health Cash Plan
• Discounted room rates for you, your friends, and family at Marriott hotels worldwide
• Discount on Food & Beverages at Marriott hotels worldwide
• Enhanced Maternity/Paternity/Adoption pay
• Twenty-eight holidays annually, increasing to a maximum of thirty-three holidays

*A personality assessment may be part of the recruitment process.*

Hotel Co 51 is a rapidly growing European hotel operator of Moxy Hotels, Courtyard by Marriott, Residence Inn, and AC Hotels by Marriott. Founded in Amsterdam in 2020, it now operates over 35 properties across 8 countries and is expanding into new markets. For more information, visit hotelco51.com.

MOXY Hotels
Moxy offers a playful hotel experience for the young at heart, with over 100 properties across Europe, North America, and Asia Pacific. It breaks the rules of conventional hotel stays, emphasizing social spaces, stylish design, and sociable service at an attractive price point, celebrating nonconformity and originality. For more details, visit moxyhotels.com and follow #atthemoxy on Instagram. Moxy is part of Marriott Bonvoy, Marriott International’s global travel program.

About Marriott International
Marriott International, Inc. (NASDAQ: MAR), based in Bethesda, Maryland, USA, manages over 9,000 properties across 141 countries under 32 brands, offering a comprehensive travel program through Marriott Bonvoy.