Crew Member

Five Guys; Hounslow; On-site; GBP 40,000 - 60,000; Full time

Job summary

A popular burger restaurant in Hounslow is seeking enthusiastic crew members to join their team at Heathrow Terminal 5. Responsibilities include delivering stellar customer service, preparing food, and adapting to different roles during shifts. The ideal candidate will thrive in a fast-paced environment and have a passion for quality food. Join a company that values growth and offers unique rewards, including discounts and development opportunities.

Benefits

Paid breaks

Free meal on shift

28 days paid holiday

Employee discount program

Pension scheme

Development opportunities

Exclusive discounts at Heathrow T5

Qualifications

• Enthusiastic about people and quality food.
• Ability to work flexible shifts, including nights.
• Strong commitment to customer service.

Responsibilities

• Deliver excellent customer service and serve quality food.
• Adapt to working across different stations.
• Prepare the restaurant for successful operations.

Skills

Customer Service

Team Collaboration

Adaptability

Quality Focus

Job description

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These days, we’re still just as much a family as we always have been. We have tons of integrity, we’re enthusiastic, we’re competitive, and we just get it done – whatever the challenge.

Heathrow Terminal 5 is an incredible place for your career to take off, with no limit to how high you can climb!

YOUR PAY

• Under 18 £13 per hour
• 18 and over £14.45 per hour

There will be an additional £1 per hour if working between 23:00 – 04:59

SHIFTS

• Morning shifts: 5am/6am to 2pm/3pm
• Evening shifts: 2pm/3pm to 11pm/12am
• Night shifts: 10pm/11pm to 7am/8am

REWARDS

• Exclusive Heathrow T5 discounts on retail and restaurants
• Earn As You Learn – increase your hourly rate by up to 40p
• Secret Shopper – a bonus which can add up to £1 per hour
• Long service Love2Shop voucher reward - 5 years £, 10 years £1,
• Paid breaks
• Free meal on shift
• 28 days paid holiday (pro-rata if you're part-time)
• All employees get access to Wagestream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay.

OTHER AWESOME PERKS

• Days out and social events
• Team competitions – “Fry Cup” and “Olympics”
• Crew member of the month and quarter
• Enhanced Maternity & Paternity Leave
• Five Guys Perks – employee discount program
• Awesome Five Guys Merch
• Pension scheme
• Development opportunities to grow a career with us!

YOU'LL BE ENTHUSIASTIC ABOUT

• People
• Quality Food
• Customer Service
• Our values; Competitive, Enthusiastic, Family, Get It Done and Integrity

WHAT YOU'LL BE DOING

• Ensuring we are delivering excellent customer service and serving perfect burgers and fries – after all, it is what we're famous for!
• We encourage our crew to work on all stations from Till to the Grill, so be ready to work hard and adapt throughout your shift
• You’ll need to communicate and work together as a team to get the job done and ensure our customers are delighted with our service
• To get the restaurant set up for success, we prep through the night and first thing in the morning to make sure we are set up and ready to serve our customers on an early morning flight
• Your shifts will be on a flexible rota and may include night shifts – you’ll get paid extra for a night shift

INCREDIBLE CAREERS WITH FIVE GUYS

• If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us.
• Over 70% of our managers have been internally promoted with many joining as a Crew Member.
• Five Guys isn’t just a job – it can be a career!

WORKING IN AN AIRPORT

As this role is based in an airport, all successful applicants will need to apply for an airport security pass and Five Guys will pay for this.

To obtain a security pass, you must be able to provide 5 years of references, which can be from the following:

• Employment Reference
• Self-Employed Reference
• Unemployment Reference (Job Centre or Benefits Offices)
• School/Education Reference
• Agency Reference