Crew Member

Airport Retail Enterprises (UK) Limited; City of Edinburgh; On-site; GBP 20,000 - 24,000; Full time

Job summary

Join a dynamic family-run airport hospitality business as a Crew Member for a new takeaway opening soon. This role is perfect for those who are passionate about food and beverages and committed to exceptional customer service. You will work both front and back-of-house, delivering first-class food and service while promoting sales. Enjoy a supportive environment where your contributions are valued, and take advantage of generous benefits including free meals, a welcome bonus, and a health and wellbeing cash plan. If you're ready to be part of a team that values growth and respect, apply today!

Benefits

Free meals while on duty

Health & wellbeing cash plan

28 days annual leave

Staff referral bonus scheme

Welcome Bonus of up to £250

Qualifications

• Outgoing and engaging individuals passionate about food and beverages.
• Ability to follow processes and maintain service levels under pressure.

Responsibilities

• Serve customers in a professional and courteous manner.
• Prepare food and maintain knowledge of menu items.

Skills

Customer Service

Food Safety Knowledge

Teamwork

Communication

Education

General Education (English and Maths)

Job description

We believe airport customers deserve better - we ARE here to delight.

Join our dynamic family-run airport hospitality business as Crew Member for our new takeaway Seoul Bird opening soon.

We are a family-run UK business operating food and beverage outlets at airports, delivering exceptional experiences for all our customers. We are looking for committed and enthusiastic individuals to join our team.

As a Crew Member, you’ll be a reliable, hardworking, and enthusiastic team player, passionate about food and beverages and committed to providing exceptional customer service. This is an hourly paid role, and shifts may include early morning starts (e.g., 3 a.m.) or late finishes (e.g., the last flight). There is no requirement for split or double shifts.

The Role

Duties

In this role, you will work front and back-of-house to deliver first-class food and service, with a particular focus on hospitality and promoting sales. Your main duties will include:

• Serving customers in a professional, friendly, and courteous manner, addressing any requirements or concerns.
• Maintaining a thorough knowledge of all food and beverage products available.
• Preparing the best fried chicken dishes in Edinburgh.

Requirements

We are looking for outgoing, engaging individuals who are passionate about food and beverages and dedicated to providing an exceptional customer experience.

To Succeed In This Role, You’ll Have

• A good level of general education, including English and Maths.
• A willingness to learn about health and safety and food standard requirements.
• The ability to follow processes and maintain service levels under pressure.

Our values, Growth, Respect, Innovation, Togetherness (GRIT) are reflected in the behaviours we demand. ARE you:

• Curious, passionate and resilient
• Responsible, hard-working and keen to help others
• Willing to show up, be positive and have FUN!

If so, we welcome you to apply.

Please Note

All successful candidates will be required to:

• Provide proof of their right to work in the UK.
• Hold an Airport Security ID Pass, which we will assist with. The application process requires the production of a valid passport, a criminal record check, and five years of personal and employment references.

If you meet these requirements and are excited to join our team, please apply today!

Salary & Benefits

• Tronc (tips and gratuities distribution system) via an elected troncmaster.
• Cash gratuities, at customer discretion.
• NEST pension.
• Free meals while on duty at the site, from the 'Staff Duty Meal' options.
• Health & wellbeing cash plan, also offering discounts and perks across hundreds of retailers.
• Access to our Employee Assistance Programme for health and well-being support from day one.
• 28 days annual leave (including Bank Holidays), increasing by 1 day a year up to a maximum of 32 days.
• Staff referral bonus scheme.

Welcome Bonus

As a Welcome To The ARE Family, You’ll Receive a Joining Bonus Of Up To £250. This Will Be Paid In Two Parts:

• 50% after you join us.
• 50% after 3 months

Equal Opportunities

At ARE Ltd, we recognise the value of diversity and inclusivity in fostering a truly remarkable experience for all our customers. Our commitment extends beyond retail to building a workforce that reflects the wide array of perspectives and experiences found across the UK. We believe that embracing diversity in our teams enables us to provide exceptional service and innovation.

We are dedicated to ensuring all our employees are treated fairly and equitably at work, with a strong commitment to promoting equity in both physical and mental health for everyone. To achieve this, we encourage applications from individuals of disadvantaged socio-economic backgrounds, disabled persons, LGBTQ+ community members, Black, Asian, and Minority Ethnic backgrounds, and those with lived experiences of discrimination.

Accessibility and Adjustments

ARE Ltd is committed to providing reasonable adjustments throughout our recruitment process. We strive to be as accommodating as possible to ensure all candidates can participate fully. If you have specific requirements or need adjustments at any stage of the application or interview process, please do not hesitate to get in touch. In your application, feel free to indicate your preferred pronouns (for example - she/her/hers, he/him/his, they/them/theirs, etc.) to help us better address and respect your identity throughout the process.