Crew Accommodations Agent (Hotel and Travel)

Corpay, Inc.; Luton; On-site; GBP 25,000 - 40,000; Full time

Job summary

An established industry player is seeking a Crew Accommodations Agent to oversee hotel and travel bookings for airline crews. This role involves coordinating accommodations, managing client communications, and resolving booking issues efficiently. The ideal candidate will have strong interpersonal and organizational skills, with a minimum of three years in the hotel or travel industry. Join a team that values a positive work environment and a proactive attitude, where your contributions will directly impact client satisfaction and operational success.

Qualifications

• 3+ years of experience in hotel/travel industry or similar roles.
• Strong communication and negotiation skills are essential.

Responsibilities

• Coordinate hotel and ground transportation bookings for crew members.
• Act as the primary liaison between clients and internal teams.

Skills

Interpersonal Skills

Organizational Skills

Communication Skills

Teamwork

Hotel Industry Knowledge

Technical Proficiency

Education

High School Diploma or GED

Some College Education

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Crew Accommodations Agent (Hotel and Travel)

The Crew Accommodations Agent at CORPAY’s Airline Division – TA CONNECTIONS is responsible for overseeing and coordinating the hotel and ground transportation bookings for our Client’s Crew members, as well as managing the workflow between agents and clients. This role requires efficient handling of booking requirements through our proprietary system CrewHub (CrewRez), along with managing communications through email, chat, phone calls, and direct interactions. The Agent ensures seamless resolution of booking issues by following Standard Operating Procedures and facilitates coordination among agents, clients, and vendors.

Essential duties and responsibilities:

• Coordinate Crew Accommodations: Book and oversee all the bookings of hotel accommodations and ground transportation for flight attendants, pilot crews, ad-hoc crews, and other non-crew airline employees.
• Manage Escalations: Handle emergency relocations of crew members, working closely with the Supervisor on shift and ensuring timely resolutions to avoid delays or cancellations.
• Client Coordination: Act as the primary liaison between the client's Crew Scheduling, other relevant departments, and our internal teams to meet operational requirements and resolve issues affecting crew members.
• Communication and Problem-Solving: Facilitateeffective communication with internal departments and management to expedite work and resolve problems.
• Resource Management: Ensure that all necessary tools, systems, and resources are accessible and operational, reporting any issues to shift supervisors promptly.
• System Utilization: Efficiently use all tools and technology to process, track, and report transactions, ensuring accurate registration of reservation details in the TA Connections system.
• Hotel Sourcing: Identify suitable and compliant hotel options in various markets, particularly in locations without contracted hotels or during Sold Out situations, and handle the approval process for non-compliant options.
• Vendor Payments: Manage payments to hotel and transportation vendors in accordance with contractual terms.
• Team Leadership: Foster a positive work environment with open, respectful communication and professional behavior, promoting a "CAN DO" attitude among the client and all TAC colleagues.
• Incident Reporting: Report incidents professionally to the TA Connections Supervisor on shift and/or Operations Management.
• Attendance and Policy Adherence: Maintain impeccable attendance, punctuality, and adherence to company policies and the Employee Handbook.
• Support and Special Projects: Assistthe Account Management Team, IT, Billing, and Commission Collections departments with data gathering, research, and troubleshooting, and work on special projects as assigned.

Job Requirements:

• Interpersonal Skills : Excellent interpersonal and client relationship skills with the ability to interact effectively with clients and business partners both electronically and via telephone.
• Organizational Skills : Strong organizational and multi-tasking skills.
• Communication Skills : Strong writing, communication, and negotiation skills.
• Team and Independent Work : Ability to work independently and as a contributing team member.
• Hotel Industry Knowledge : Familiarity with hotel sourcing and rate negotiation, with a thorough understanding of market and contractual needs.
• Technical Proficiency : Excellent PC skills, including proficiency in Microsoft Outlook, Word, Excel, and PowerPoint software.
• Flexibility: Availability to work shift work, willingness to work long hours during irregular operations, and flexibility to adjust schedules as per client requirements.
• Transportation for office work and a dependable internet connection for potential remote work in a quiet home environment (office closures).
• Experience : A minimum of 3 years of experience in the hotel/travel industry or a similar role is highly preferred.

Qualifications:

• Education: High school diploma or GED Certificate is required. Some college education is preferred but not required.
• Language Skills: Fluent in English is required. Proficiency in additional languages such as Italian, German, French, Spanish, or Portuguese is a plus.
• Industry Experience: Prior experience in the hotel/travel industry or customer service/call center roles is highly preferred.

This role requires a seasoned professional with a minimum of three years of experience, capable of handling complex coordination tasks and leading a team to ensure smooth operations and excellent client service.