Crematorium Manager

Service Care Solutions; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A local authority in West London is seeking a Crematorium Manager to lead operations in a respected facility. The role involves managing a dedicated team, maintaining high-quality service standards, and ensuring compliance with regulations. Ideal candidates will have experience in crematorium management and excellent leadership skills, along with the ability to work in a sensitive environment. Competitive pay and professional development opportunities are offered.

Benefits

Supportive working environment

Professional development opportunities

Competitive pay

Qualifications

• Proven experience in crematorium management or similar public-facing operations.
• Strong knowledge of health and safety legislation and cremation regulations.
• Budget management and strategic planning experience.

Responsibilities

• Lead and manage the crematorium services team.
• Oversee the registration function and compliance.
• Manage the upkeep of cremators and facilities.
• Build relationships with stakeholders.
• Ensure service delivery meets performance targets.
• Drive service improvements aligned with council objectives.

Skills

Leadership

Interpersonal skills

Project management

Communication

Education

Degree-level education or equivalent experience

Job description

Social network you want to login/join with:

Job Description

Crematorium Manager – Local Authority (West London)
Location: West London
Pay: £200 PAYE Per Day incl Holiday | £300 Ltd Umbrella Per Day
Contract Type: Full-Time, Temporary
Sector: Public Sector / Green Spaces / Environment

About the Role

Are you a compassionate and experienced leader with a strong background in operational services? We are recruiting on behalf of a respected London-based local authority for an experienced Crematorium Manager to lead operations at a well-established crematorium facility, ensuring excellence in service delivery for residents and key stakeholders.

The Role: You will be responsible for managing the day-to-day operations of a large crematorium and associated bereavement services, leading a dedicated team to deliver a high-quality, professional, and compassionate service. Additionally, you will oversee the local registration function and ensure compliance with relevant cemetery regulations across the borough.

This is an opportunity to make a meaningful impact, shaping a sensitive and essential public service with a strong emphasis on community care, legal compliance, and continuous improvement.

Key Responsibilities:

1. Lead and manage the crematorium services team, ensuring operational excellence, compassionate service, and compliance with all statutory duties.
2. Oversee the registration function and ensure borough-wide compliance with cemetery legislation and regulations.
3. Manage the upkeep and maintenance of cremators, facilities, grounds, and associated infrastructure.
4. Build and maintain relationships with funeral directors, ministers, officiants, and other stakeholders.
5. Ensure all service delivery meets performance targets and resident satisfaction standards.
6. Lead service planning, budgeting, workforce development, and financial reporting.
7. Drive service improvements and manage change projects in line with council objectives.
8. Act as the primary representative of the service for all external relationships and partnerships.

About You: You are a highly organised and resilient individual with strong leadership, interpersonal, and project management skills. You thrive in emotionally sensitive environments and have a track record of delivering efficient, resident-focused services within a regulatory framework.

Essential Criteria:

1. Proven experience in crematorium management, bereavement services, or similar public-facing operations.
2. Experience managing staff and resources in a sensitive and compliant environment.
3. Strong knowledge of health and safety legislation and cremation regulations (e.g., Environmental Protection Act, Home Office guidelines).
4. Budget management and strategic planning experience.
5. Excellent communication skills with the ability to engage compassionately and professionally with residents, service users, and stakeholders.
6. Ability to work flexibly and respond to out-of-hours service needs when required.
7. Able to travel within the West London area.

Desirable:

1. Degree-level education or equivalent experience.
2. Membership of a relevant professional body (e.g., ICCM, FBCA).
3. Evidence of continued professional development.

What’s on Offer:

1. A highly impactful leadership role within a valued public service.
2. Supportive working environment with professional development opportunities.
3. Competitive Pay
4. A chance to help shape service improvements and community engagement in an essential area of local service delivery.