Crematorium Attendant - ABC12042

Aberdeen City Council; Aberdeen City; On-site; GBP 30,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated individual for a front line customer support role at the Crematorium. This position involves media preparation, porter duties, and supporting cremation services. The ideal candidate will have proven experience in customer service, particularly in sensitive situations, and be confident in communicating with groups. Join a team committed to providing compassionate service in a supportive environment. Flexible working options are available, making this a great opportunity for those looking to balance work and personal commitments.

Benefits

Flexible Working

Disability Confident Employer

Guaranteed Interview Scheme

Qualifications

• Proven experience in dealing with the public in emotional situations.
• Ability to communicate effectively in oral and written forms.

Responsibilities

• Provide front line customer support at the Crematorium.
• Assist in cremation and funeral services to the public.

Skills

Customer Service

Communication Skills

Microsoft Office (Word, PowerPoint, TEAMS)

Job description

Job Purpose:

Before applying for this job, it is important that you read the Applicant Guidance by clicking on this link and the Job Profile attached. These explain the job role and the type of person we're looking for.

Location: Crematorium, Aberdeen

Duration: Permanent, Full Time

Roles that require PVG Membership

Please note that with effect from 1 April 2023, where a role requires PVG membership, candidates will be required to meet the cost of the PVG membership. This applies only to roles with a full time equivalent salary of £30,000 and above (Teaching roles and jobs at Grade 11 and above (currently £30,285 per annum / £16.64 per hour).

The Council will pay for the PVG membership cost initially, either £18 for existing PVG scheme members, or £59 for non-members, and this cost will be deducted from an employee's first FULL month's salary payment.

Job purpose/about the role

To provide a front line customer support role including media preparation, porter, cremator operator duties, chapel attendant duties and other tasks within the Crematorium and the surrounding grounds. The aim is to support the provision of cremations and funeral services to the public. This role supports the Senior Crematorium Attendant in achieving the above.

The post holder needs to hold as a minimum:

N/A

The postholder is able to demonstrate:

• Proven experience of dealing with members of the public, including those who may be experiencing a highly emotional or distressing situation.
• Confident in communicating with, and directing, large groups of people.
• Proven ability to communicate effectively in both oral and written forms.
• Proven experience in the use of Microsoft Office packages including PowerPoint, Word and TEAMS.

About Us

Please see the Job Profile for further details.

Aberdeen City Council is an equal opportunities employer and we are committed to equality, diversity and inclusion. For further information, please see our Equality, Diversity, Inclusion and Recruitment pack.

Flexible Working

We are happy to talk flexible working and offer flexible working for most roles in the organisation meaning that many of our employees enjoy the freedom of choosing a working pattern that suits them as much as it suits the organisation.

Disability Confident

We are a Disability Confident Employer. If you consider yourself to have a disability and think you may require a reasonable adjustment to be made for this part of the selection process, or would like further information in relation to reasonable adjustments, please contact [e-mail].

Armed Forces

We are a forces-friendly employer, have signed the Armed Forces Covenant and are a silver award recipient in the Defence Employer Recognition Scheme. We have a specific email address for those in the forces, those who have left the forces, as well as their partners / spouses / families: [e-mail]. We are able to answer questions about jobs and our application / selection process, as well as about our employee support provisions.

Guaranteed Interview Scheme

We have a number of guaranteed interview schemes available to applicants who meet the minimum criteria for the role they are applying for who:

• have a disability as defined by the Equality Act 2010 (all jobs)
• looked after young people, those that are in continuing care or are a care leaver up to the age of 29 (all jobs)
• are aged 16-24 and live in Aberdeen City or have been to an Aberdeen City Council school and are applying for a Modern Apprenticeship (except Trades apprenticeships)
• have done a Foundation Apprenticeship with Aberdeen City Council and are applying for any apprenticeships relevant to the area in which they did their Foundation Apprenticeship
• are New Scots* aged 16-24 and are applying for any apprenticeships.

*"New Scots" are defined as refugees and asylum seekers who are in Scottish communities and include those who have been granted refugee status or another form of humanitarian protection, people seeking asylum, those who have been refused asylum, and those whose application has been refused but who remain in Scotland.

Further information can be found at https://www.aberdeencity.gov.uk/services/jobs