Crematorium Assistant

Jeroen den Hartog Photography & Image Processing; Chorley; On-site; GBP 22,000 - 27,000; Full time

Job summary

A professional photography service in Chorley seeks a Crematorium Assistant to provide compassionate, multi-skilled support in crematorium operations. The role includes chapel service support, grounds maintenance, and administrative duties. Ideal candidates possess strong interpersonal skills and some experience in customer-facing roles. Full training and a supportive environment are provided, along with a competitive salary and annual leave.

Benefits

22-25 days annual leave + bank holidays

Company pension

Life assurance

Employee assistance programme

Annual company bonus

Qualifications

• Experience in a customer-facing role (hospitality, care, retail, bereavement) preferred.
• Physically fit and capable of performing manual tasks.
• Strong interpersonal skills and ability to communicate empathetically.

Responsibilities

• Support chapel services and operate cremation equipment.
• Maintain crematorium grounds and assist families with memorial inquiries.
• Manage service bookings and respond to inquiries professionally.

Skills

Interpersonal skills

Compassion

Basic IT skills

Manual tasks

Job description

Position: Crematorium Assistant

Location: Charnock Richard Crematorium, Chorley

Job Type: Full-Time, 40 hours per week - Flexibility required to work a shift pattern basis including early starts, evenings and Saturday working.

Salary: £26,208.00

Are you compassionate, detail-oriented, and passionate about supporting families during difficult times? We are seeking a Crematorium Assistant to join our team at Charnock Richard Crematorium. This versatile role covers all aspects of crematorium operations, from supporting chapel services to maintaining grounds and handling administrative duties.

Why This Role Matters

At CMG, we are committed to providing respectful, dignified, and professional services to families during times of loss. As a Crematorium Assistant, you will play a crucial role in ensuring that our services run smoothly, our grounds remain beautifully maintained, and our clients are treated with care and compassion.

The Role

As a Crematorium Assistant, you will provide multi-skilled support across the crematorium, ensuring that services are conducted professionally, grounds are well-presented, and administrative tasks are efficiently managed.

Key Responsibilities

• Support chapel services, including setting up seating, audio/visual equipment, and greeting families.
• Operate cremation equipment to the highest standards, maintaining accurate records.
• Assist with witness interments or ashes scatterings with sensitivity and respect.
• Maintain the crematorium grounds and memorial areas, ensuring they are clean and well-presented.
• Assist families with memorial enquiries, providing compassionate guidance.
• Manage service bookings, maintain accurate records, and handle invoicing.
• Respond to telephone and email enquiries with professionalism.
• Adhere to health and safety regulations, using PPE correctly and reporting hazards.
  
  

About You

We're Looking For Someone Who

• Has strong interpersonal skills and communicates empathetically with families.
• Is physically fit and capable of performing manual tasks, including grounds maintenance.
• Is comfortable using basic IT systems for bookings and administrative tasks.
• Has experience in a customer-facing role (hospitality, care, retail, bereavement) preferred.
• Is eager to learn and adaptable to a multi-skilled role.
  
  

What We Offer

• A role that makes a meaningful difference in the lives of families.
• Full training and ongoing support
• 22-25 days annual leave + bank holidays
• Company pension, life assurance, and employee assistance programme
• Annual company bonus
  
  

What are the next steps?

If this sounds like the right role for you and you're ready to bring care and professionalism to an essential service, simply click the 'apply' button. A member of our Talent Acquisition Team will be in touch to guide you through the next steps.

About Us

This role is part of the Crematoria and Memorials Group (GMG) - one of the key pillars of Dignity's end-of-life care network - operating 45 crematoria and cemeteries across the UK. Our mission is to provide peaceful, respectful, and beautifully maintained spaces where families can say goodbye, reflect, and remember.

As part of the wider Dignity Group, we work closely with Dignity Funerals and Farewill, one of the UK's leading providers of online wills and probate services. Together, we're creating a modern, compassionate, and fully integrated approach to end-of-life care - offering families continuity, clarity, and care from planning through to remembrance and beyond.

FCA Statement

Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).

Equality, Diversity and Inclusion Statement

Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences.

We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging.

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application

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