Credit Specialist RES - Bolton

E.O.N Worldwide; Bolton; Hybrid; GBP 24,000 - 31,000; Part time

Job summary

A leading energy company is looking for a Credit Specialist in Bolton. You will support residential customers with debt management, handle sensitive conversations, and analyze customer data. The role offers flexible work options and a starting salary of £24,983, with opportunities for career advancement. Join us to help shape the future of energy while benefiting from a supportive work environment and comprehensive benefits.

Benefits

Flexible working hours

26 days annual leave plus bank holidays

Paid fertility leave

Free parking at the hub

Qualifications

• Ability to handle sensitive conversations with customers.
• Competence in data analysis for predicting customer behavior.
• Experience in customer service and financial collections preferred.

Responsibilities

• Support residential customers with debt reduction and payment plans.
• Conduct data analysis to uncover patterns and optimize strategies.
• Engage in conversations to foster trust and understanding with customers.

Skills

Empathy

Excellent listening skills

Strong communication

Data-driven decision making

Job description

As a Credit Specialist, you'll play a critical role in supporting our residential customers who are struggling to pay & delivering our overall debt reduction. You'll be responsible for making contact with customers and debt agents on inbound calls, outbound calls and emails.

Here's a taste of what you'll doing

• Debt Resolution: You'll treat every customer as an individual, tailoring affordable and sustainable repayment plans to suit their personal needs by understanding their current and future circumstances, and seeking additional support for our most vulnerable customers.

• Expert Communication: You'll confidently hold sensitive conversations with our customers about their personal finances in a manner that encourages openness without judgement, building long term trusting relationships.

• Customer Data Analysis: Deep dive into customer data to uncover hidden patterns, predict future behaviours, and optimise business strategies.

• Investigative Tracing: Utilise a range of resources (internal systems, credit reports, etc.) to verify customer information, including contact details, financial history, and other relevant data points.

What do we need from you?

• Take full ownership and responsibility of delivering an excellent end to end customer experience

• Not afraid to have difficult conversations and overcome objections that will help us achieve the right outcome.

• Empathetic, be able to put yourself in our customer's shoes

• Excellent listening skills

• Able to understand different perspectives when making decisions

• Good English skills both written and verbal

• A committed team player who thrives in a fast-paced environment

• Drive to identify and implement change

• A drive to achieve targets and exceed expectations.

• Driven by data, using the insights to make the right decisions to better serve our customers.

• Make wise decisions about how we spend our money so we can fulfil our commitments to our customers and our business

It would be great if you had

• Previous customer service experience (don't worry if you're new to energy, we'll provide full training)

• Experience in financial collections

Why Join E.ON Next?

• The starting salary for this role is £24,983. We're passionate about providing fulfilling roles, and empowering growth and career progression. We have created specialist pathways to help you progress your career. Begin at the Foundation level and, through technical training, advance to Pro (£26,856) with further opportunities to reach Expert level, offering an earning potential of £30,573.

• Our Flexible and Hybrid ways of working bring together the best of remote and hub-based working. We work Monday - Friday 9am - 5pm, and you'll spend 2-3 days a week with your team in our hubs, which are social spaces with fully equipped kitchens providing you with free snacks, drinks and fresh fruit. Then at the end of the week, we take some time out together to wind down as a family. We also provide free parking when attending the hub.

• Did you know we've won awards for our flexible and family friendly working ways of working? Wherever you are in your journey, we have supportive inclusion networks, a market leading benefits package and family friendly policies including paid fertility leave, neonatal leave and equal parent leave.

• And to wrap up, we want you to enjoy 26 days of annual leave plus bank holidays. You can also buy another 2 weeks' holiday and there is our generous pension contribution to secure your future. And the cherry top? We guarantee time off work to celebrate your Birthday.

Job Details:

• Part time & Full Time: 30-37 hours per week

• Location: Bolton

• DBS Check Required: For successful candidates.

• Right to Work: Unfortunately, this role is not sponsorable.

Role may close earlier due to high applications.

Ready to Power Your Future?

If you're a motivated and results-oriented individual with a passion for debt recovery, we encourage you to apply. Join us at E.ON Next and help shape the future of energy.

IMPORTANT INFORMATION

If you are invited to a discovery day, this will be held at our Bolton hub. If you are successful in your application, our initial 8 week training will also be held at our Bolton hub. You will therefore be expected to commute 4 times a week during this period. The start date for this role is 13th October 2025, please do not apply if you cannot make this start date and commit to eight weeks of training without annual leave.