Credit Risk & Operational Control Lead

TN United Kingdom; Manchester; On-site; GBP 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Credit Risk & Operational Control Lead to oversee the E2E credit proposition, ensuring it meets regulatory standards and delivers exceptional customer outcomes. This role involves managing risks and implementing frameworks across various business functions, making a significant impact on customer experience. The company values diversity and inclusion, striving to create an empowering work culture. Join a dynamic team that champions customer success and offers a supportive environment with a competitive rewards package.

Benefits

Generous reward package

Support for work-life balance

Inclusive work culture

Qualifications

• Experience in UK financial services and FCA Consumer Duty.
• Ability to create and maintain risk frameworks in large organizations.

Responsibilities

• Ensure E2E credit proposition delivers excellent customer outcomes.
• Supervise Conduct MI and mitigate risks to customer outcomes.

Skills

Knowledge of regulatory environment

FCA Consumer Duty understanding

Experience in UK POS finance

Business risk framework maintenance

Data analysis

Tools

SQL

GCP

Tableau

Job description

Social network you want to login/join with:

Credit Risk & Operational Control Lead, Manchester

Client:

Virgin Media

Location:

Manchester, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

06e6abf04b04

Job Views:

8

Posted:

24.04.2025

Expiry Date:

08.06.2025

Job Description:

The Risk and Operational Control Manager is responsible for ensuring that operationally the E2E credit proposition consistently delivers excellent Customer Outcomes, meets regulatory requirements, and delivers on service levels. The role-holder will supervise Conduct MI related to the delivery of the credit proposition and ensure appropriate actions are taken across the VMO2 business and with suppliers to handle and mitigate risks to Good Customer Outcomes whilst ensuring that credit upholds the FCA’s Consumer Duty Outcomes.

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high-performing teams - jam-packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. We build equity and inclusion into everything we do, from policies to relationships. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

In order to be considered, you must have the following experience:

• Knowledge of the regulatory environment within the UK financial services sector
• Knowledge of FCA Consumer Duty and how this translates into delivering good customer outcomes
• Previous experience of working in UK POS finance / Consumer Credit markets
• Experience in creating/maintaining business risk or conduct risk frameworks within a large organization
• Proven experience and dedication to ensuring good customer outcomes are delivered across multiple business functions
• Ability to translate data and analysis into meaningful business outcomes

The other stuff we are looking for

• Understanding of Credit Risk Decisioning outputs - in the context of risk
• FCA Consumer Credit Regulation across the full Credit Lifecycle including Collections
• Experience of working agile/exposure to methodology
• Data analysis - SQL/GCP experience and BI tools such as Tableau
• Project/Delivery Risk management

What's in it for you

Our goal is to celebrate our people, their lives, and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each day. We believe that the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a generous reward package with benefits and extras designed to support you and your loved ones, ensuring coverage no matter what life throws your way.