Credit Risk Controller - Star Pubs

The HEINEKEN Company; City of Edinburgh; Hybrid; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Annual bonus

Private Medical Healthcare

Pension (double-matched up to 10%)

35 days holiday

Beer/Cider case monthly

Learning and development opportunities

Job summary

HEINEKEN UK, via Star Pubs, seeks Credit Risk Controllers in Edinburgh to manage payments and debts for leased pubs. You will build relationships with operators, monitor repayment plans and ensure compliance with policy while supporting trading and risk minimisation.

The role emphasises accurate record-keeping, strong communication, and collaboration with regional teams to keep pubs trading. Hybrid working with structured training is offered.

Qualifications

• Able to hold confident conversations with customers and colleagues.
• Comfortable working with numbers and bank reconciliations.
• Strong Microsoft Excel skills and data accuracy.
• Experience with MI Reporting and Power BI would be advantageous.

Responsibilities

• Collect payment for drinks orders and rent from leased pubs.
• Agree and monitor repayment plans to minimise debt and credit risk.
• Maintain accurate records and collaborate with field teams to support trading.
• Ensure compliance with Credit Policy and Pubs Code in daily tasks.

Skills

Bank reconciliations

Excel

Power BI

Stakeholder communication

Attention to detail

Job description

Location: Edinburgh City Centre (a mix of office and home working)

Salary: £26,000 - £30,000 base depending on experience, plus full benefits listed below.

Contract: Multiple roles with a mixture of Permanent and 12-month fixed-term contract opportunities

Closing Date: 21st October 2026 please note, we may close vacancies early where we receive significant numbers of applications, so don’t delay!

Did you know that HEINEKEN own over 2,400 pubs in the UK? HEINEKEN has a long-held belief that pubs are an integral part of British culture and that well-invested pubs, run by skilled operators can prosper and thrive. As the nation’s leading pub, cider and beer company and the name behind a host of brilliant brands, we’re looking for equally brilliant people to help us on our journey to building a better future.

There’s so much more to HEINEKEN than meets the eye and right now, we’re looking for a number of Credit Risk Controllers to join our Star Pubs Finance team in Edinburgh.

About the role

Credit Control is more than simply collecting payments. Building strong relationships with our customers and colleagues to keep pubs open and trading is essential to the success of Star Pubs.

Our team of Credit Risk Controllers are each aligned to a regional area of the UK and build strong ongoing relationships with our leased pub operators. Credit Controllers collect payment for drinks orders and rent and agree and monitor repayment plans for debt. Working closely with our field-based Business Development Managers and Regional Operations Directors, you will ensure that the right commercial decisions are taken to keep our pubs trading while minimising credit risk, always ensuring compliance with Credit Policy and Pubs Code.

Who we’re looking for

We’re looking for someone who can hold confident and robust conversations with our customers. Making decisions that benefit both us and the outlets and working at pace will be key.

• Are comfortable working with numbers and bank reconciliations
• Have a good understanding of the Microsoft Suite including Excel
• Can build relationships with internal and external stakeholders through great communication skills
• Have an eye for detail and can maintain accurate records
• Experience with MI Reporting and Power BI would be fantastic, though not essential

Then this could be the role for you!

This is a busy, interesting and varied role which is right at the heart of our business. As part of an experienced team, you will have lots of support and ongoing training, plus regular feedback in monthly 1-to-1s with your manager. Your ideas for process improvement are always welcome and there are opportunities for career development which is supported and encouraged.

Our Ways of Working

Heineken’s Global Purpose is to “brew the Joy of True Togetherness to inspire a better world” and to fulfil this we believe in working closely with each other and collaborating f2f when we can. To enable this, we ask colleagues to be in the office Tuesdays and Thursdays and one other day of colleague’s choice.

Our benefits and rewards

• Annual bonus
• Company-funded Private Medical Healthcare
• Double-matched pension (up to 10%)
• 35 days holiday (holiday trading available)
• A monthly case of our delicious ciders and beers (low and no alcohol options available)
• Unique learning and development opportunities

Check out our Why Join Us page if you’d like more information.

You’ll also get the opportunity to join our colleague networks, in which people from across the business connect to help champion diversity, equity and inclusion, ensuring we’re continuing to give people a voice.

Who we are

Star Pubs is part of HEINEKEN UK. The vast majority of our 2,400 pubs are leased out to small businesses and entrepreneurs. Around 200 pubs operate on our Just Add Talent model (a managed operator agreement). Our ambition is to bring out the best in the great British pub – by attracting and retaining the best operators, investing to create great pubs at the heart of their communities and providing licensees with market-leading insight and support.

There’s no better place to untap your future. Join us, and brew a better career.