Credit Risk Analyst - Collections

The Very Group; Liverpool; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A retail company in Liverpool is searching for a Credit Risk Analyst to improve customer experience during payment difficulties. This role involves data analysis, stakeholder management, and collaborating with teams to enhance financial strategies. The ideal candidate will have strong analytical skills and experience with SQL and SAS. A flexible hybrid working model and a £250 benefits allowance are included in the offer.

Benefits

Flexible, hybrid working model

27 days holiday + bank holidays

Performance and business-related bonus potential

Matched pension up to 6%

Additional benefits on our career site

Qualifications

• Experience in similar roles is advantageous.
• Curious, analytical, and detail-oriented.
• Team player with strong relationship-building skills.

Responsibilities

• Utilizing data to make informed decisions.
• Collaborating with business to optimize decision-making.
• Managing stakeholder expectations and prioritizing workload.

Skills

SQL

SAS

Advanced Excel

Power BI

Credit Risk

Communication skills

Education

Degree in a relevant field

Job description

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Credit Risk Analyst - Collections, Liverpool

Client: The Very Group

Location: Liverpool, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 4f588a6912dc

Job Views: 28

Posted: 12.08.2025

Expiry Date: 26.09.2025

Job Description:

About the role.

As a Credit Risk Analyst (within the Collections strategy team), you will utilize available data to make informed decisions in our financial services business, improving customer experience during payment difficulties.

You will report to the Senior Credit Risk Manager (Collections) and collaborate with the business to optimize decision-making, analyze performance strategies, understand customer behavior, identify opportunities for strategy enhancement, and implement systemic changes. Your insights will guide customer outcomes and commercial strategies, communicated effectively to senior stakeholders.

You will manage stakeholder expectations, prioritize workload, and add value to customers and the business. Opportunities to work with trusted third parties and explore new strategies will also be part of your role.

We closely collaborate with Customer Care teams to gain real-time customer insights. You will be part of a talented team across Financial Services, working together to achieve business and departmental goals.

About you

We are open to candidates who may not meet all criteria but are eager to contribute:

• Confident, proactive, and eager to add value and learn.
• Curious, analytical, detail-oriented.
• Degree educated and/or experienced in similar roles.
• Proficient in SQL, SAS, and advanced Excel; Power BI experience is a plus.
• Experience in Credit Risk, especially Collections/Arrears Management, is advantageous but not essential.
• Team player with strong relationship-building skills.
• Confident in challenging ideas and asking questions.
• Customer-focused, commercially aware, and effective communicator across all levels.

We seek individuals with good communication skills, motivation to work in a fast-paced environment, ambition, and a desire to learn. We value voices that are confident and constructive, with passionate, innovative, and committed team members.

Benefits:

• Flexible, hybrid working model
• Inclusive culture (see Glassdoor reviews)
• £250 benefits allowance
• 27 days holiday + bank holidays
• Udemy learning access
• Performance and business-related bonus potential
• Up to 25% discount on Very.co.uk
• Matched pension up to 6%
• Additional benefits on our career site

How to apply

The talent acquisition team manages this vacancy. Successful applicants will undergo credit, CIFAS, Right to Work, and possibly DBS checks. Disclose any relevant information before checks are conducted, including unspent criminal convictions.