Credit Risk Analyst - Basingstoke

MacMillan Distribution Ltd.; Basingstoke; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading company in publishing distribution is seeking a Credit Risk Analyst to manage customer credit risk and support the team. The role involves credit assessments, account management, and ensuring excellent customer service. Ideal candidates will have credit experience, relevant qualifications, and strong analytical and communication skills.

Benefits

Private Medical Insurance

Enhanced employer pension contributions

Employee discounts portal

25 days holiday

On-site canteen

Free parking

Employee assistance programme

Qualifications

• At least 3 years of credit experience (credit controller or analyst).
• Good working knowledge of Microsoft Office applications.
• Ability to work independently and support team members.

Responsibilities

• Assess and approve new customer account applications, performing credit checks and risk analysis.
• Manage credit insurance policies and track claims.
• Resolve customer maintenance queries within service levels.

Skills

Analytical skills

Communication

Organizational skills

Time management

Relationship building

Education

GCSE grades 4 or above in Maths and English

Relevant Credit qualification (CICM level 3 preferred or QBE)

Tools

Microsoft Office

Credit checking tools

Job description

We are recruiting a Credit Risk Analyst to join our Credit Services team on a full time basis. The Credit Risk Analyst will play a key role in managing customer credit risk, supporting the credit team through effective credit assessments, account management, and maintaining insurance cover for Pan Macmillan and our third-party business.

You will be responsible for customer data maintenance and resolving queries via our ticketing system. You will have excellent communication skills and the ability to build strong working relationships. You will also be required todeputise for the Team Leader.

This is a varied and challenging position which will involve:

• Assess and approve new customer account applications, performing credit checks and risk analysis
• Establish and review credit limits based on financial data, payment history, and risk appetite
• Manage credit insurance policies for MPIL and our third-party business by submitting and tracking claims and applying for limits.
• To resolve customer maintenance queries within our service level.
• Maintain accurate records of credit decisions and bad debt accounts.
• To support and deputise for the Credit Team leader, and be able to support the team when the team leader is out of the office.
• Providing excellent service and support, to agreed standards for our customers and publishers, taking ownership of all queries
• Administering and supporting the customer maintenance function within the team
• Assisting the team in chasing payments and providing cover for the team

The ideal candidate will have:

• At least 3 years of credit experience (credit controller or analyst)
• A relevant Credit qualification (CICM level 3 preferred or QBE)
• GCSE grades 4 or above (or equivalent) in Maths and English
• Good organisation and time management skills
• Good working knowledge of Microsoft Office applications
• Excellent written and verbal communication skills
• Familiarity with credit checking tools
• Ability to work independently, but able to support team members.

This role is ideal for someone with strong analytical skills and a solid understanding of credit risk principles in a commercial environment. We are also looking for a team player with leadership qualities who can support and collaborate with the team. View the full job description here.

Hours of work will be 9.00am-5.00pm Monday to Friday based at our offices in Basingstoke.

We will provide you with hybrid working (currently 3 office days/2 WFH), a competitive salary and fantastic benefits including Private Medical Insurance/Medical cash plan, enhanced employer pension contributions, employee discounts portal, 25 days holiday, on-site canteen, free parking, employee assistance programme and much more.

Macmillan Distribution (MDL) is the award-winning distribution arm of the Macmillan Publishing Group. MDL provides a distribution service for the group as well as distribution services to over 40 third party publishers. The team in Basingstoke and Swansea ensure a smooth operation of receiving, storing and distributing an extensive range of books, handling over 70,000 titles. Click here to visit our website.

All applicants must have the right to live and work in the United Kingdom.