Credit Resolution Coordinator

VF Corporation; Burton Joyce; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Employee discount 50%

Canteen

Health Shield membership

Employee Assistance Program

25 days holiday

Smart pension

Cycle to work

Onsite parking

Job summary

VF Corporation in Nottinghamshire is seeking a Credit Resolution Coordinator to manage a portfolio of customer accounts across VF brands. You will investigate and resolve claims related to invoices, shipments, and contracts, collaborating with Sales, Logistics, Customer Operations and Credit to improve cash flow.

You will monitor open items, document root causes, and contribute to continuous process improvements while communicating clearly with internal teams and customers.

Qualifications

• MS Excel skills for data handling and reporting.
• Ability to analyse data to identify issues and trends.
• Strong problem solving and analytical mindset.
• Meticulous attention to detail in financial and invoicing tasks.
• Customer service mindset with stakeholders.

Responsibilities

• Manage your portfolio of customers daily to ensure data accuracy and up-to-date account status.
• Investigate and resolve claims and disputes, including pricing issues, delivery discrepancies, short payments, returns and deductions.
• Collaborate with Sales, Logistics, Customer Operations, and Credit to obtain information and drive timely resolution.
• Monitor open items and deductions with proper documentation and root-cause analysis.
• Contribute to process improvements to reduce disputes and enhance the claims workflow.
• Communicate clearly via email, video, and meetings; build relationships at all levels.
• Be proactive, willing to learn, and a team player.

Skills

MS Excel

Data analysis

Problem solving

Attention to detail

Customer service

Job description

As a Credit Resolution Coordinator you will be responsible for managing a portfolio of large and small business customer accounts. You'll get to work with all of VF Corporation's brands such as The North Face, Timberland, Vans and Napapijri to name just a few! Your role will focus on investigating and problem solving our customers claims and issues related to their invoices, shipments, commercial contracts, and other financial documentation, You will collaborate with internal and external stakeholders to identify root causes, implement corrective actions, and prevent future issues, helping to reduce errors or delayed payments, ultimately helping VF continue to contributing to healthier cash flow and a more efficient end to end order to cash process.

How You Will Make a Difference In this role, you will:

• Manage your portfolio of customers daily, using both internal systems and customer platforms to ensure data accuracy and up to date account status.
• Investigate, analyse, and resolve claims and disputes, such as pricing issues, delivery discrepancies, short payments, returns, and other deduction-related queries.
• Collaborate with cross functional teams (Sales, Logistics, Customer Operations, and Credit) to obtain information, validate claims, and drive timely resolution, by attending meetings, maintaining clear communication, and jointly developing strategies to reduce recurring issues
• Monitor open items and deductions, ensuring proper documentation, root-cause identification, and alignment with VF policies.
• Contribute to continuous improvement, bringing forward fresh ideas to streamline processes, reduce disputes, and enhance the claims management workflow.
• Love communicating - build relationships, answer questions, communicate by video, as well as by email and messaging.
• A proactive approach to your work and willingness to learn new skills.
• A team player able to build and maintain relationships at all levels.
• Highly organized and conscientious as well as thorough and methodical in your work.
• Great problem solving skills.
• Happy to work with numbers and data every day.
• Use your IT skills to your advantage each and every day. Some working knowledge of MS Excel would be highly beneficial, but we can teach you!
• VF Corporation, the global Fashion and Retail business, has a great new opportunity within our Credit Department based in Calverton, Nottinghamshire!

This team forms part of our European Accounting function, so it's a fantastic opportunity for someone starting out in their finance career! VF is a global apparel company connecting people to the lifestyles they cherish through our family of iconic brands. At the heart of our journey lies our purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet. This is our purpose. It's the reason we come to work every day. Our purpose unites us and leads us to pursue our goals, together.

We're in the business of unleashing human potential, driven by the ideas, energy and commitment of our people. That's why we offer comprehensive benefits that encourage mental, physical and financial well-being for all VF associates. When it comes to benefits, we're the total package:

Benefits

• A supportive feedback-based culture where respect and integrity guide us in what we do
• An inclusive international environment where people of diverse backgrounds, lifestyles and nationalities love working together
• Be part of an iconic lifestyle brand in a multi brand, multi countries organization
• 50% employee discount on all VF brands both in store and online
• Subsidized canteen and break out areas offering complimentary hot drinks
• Health Shield membership and access to numerous health and wellbeing initiatives
• Employee Assistance Program, offering access to free services such as Mental Health and wellbeing support as well as legal and financial advice.
• 25 days holiday (plus bank holidays) rising to 29 with length of service and your birthday off
• Smart pension scheme - 8% employer contribution
• Cycle to work scheme
• Limited secure onsite parking and discounts with local public transport

Free to Be, Inclusion & Diversity

As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day. As an equal opportunity and affirmative action employer, VF is committed to support disadvantaged groups whilst providing equal opportunities for both VF associates and applicants alike.