Credit Operations Specialist

Allica Bank; Milton Keynes; Hybrid; GBP 36,000 - 52,000; Full time

Benefits offered by this job

Flexible working

Hybrid working options

Pension contributions

Discretionary bonus scheme

Private health cover

Life assurance

Family friendly policies

Job summary

Allica Bank in Milton Keynes is seeking a role focused on delivering a fast, accurate and well-controlled lending journey. You will manage a portfolio of cases from offer and post-sanction administration through to drawdown and completion, ensuring each case progresses efficiently and all conditions are satisfied.

Core work includes handling commercial mortgages and other lending products, working with Relationship Managers, Underwriting, legal and valuation teams to ensure robust processes and

Responsibilities

• Manage a pipeline of lending cases from offer to completion, meeting service levels and quality standards.
• Deliver post-sanction administration, including issuing communications and coordinating payments.
• Review Conditions Precedent and other completion requirements, flagging risks early.
• Coordinate drawdown and completion activity with approvals, documentation and controls.

Job description

About Allica Bank

Allica is the UK’s fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech.

About Allica Bank

Allica is the UK’s fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech.

Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers.

Role Description

This is a key role in delivering a fast, accurate and well-controlled lending journey. You will manage a portfolio of cases from offer and post-sanction administration through to drawdown and completion, making sure every case is progressed efficiently and every condition is properly satisfied.

Commercial mortgages will be a core part of the role, alongside other commercial lending products such as GGS loans, overdrafts, business loans, asset finance, non-property-backed lending and unsecured lending. You will work closely with Relationship Managers, Underwriting, legal and valuation partners and other teams across the bank.

Principal Accountabilities

• Manage a pipeline of lending cases from offer to completion, meeting service levels, quality standards and expected completion timelines.
• Deliver post-sanction administration, including releasing communications, instructing legal and valuation partners and coordinating payments.
• Review and satisfy Conditions Precedent and other completion requirements, escalating risks, gaps and delays early.
• Coordinate drawdown and completion activity accurately, ensuring the right approvals, documentation and controls are in place.
• Build effective working relationships with Relationship Managers, Underwriting, solicitors, valuers and other internal and external stakeholders.
• Maintain clear, accurate and audit-ready case records, including sanction audit trails, customer records and updates to the core banking system.
• Communicate relevant information clearly so that colleagues and decision-makers understand the position, risks and actions required.
• Work in line with bank policies, procedures, regulatory requirements, Conduct and Treating Customers Fairly expectations.
• Support wider lending and Operations activity, including cross-skilling, issue resolution, quality improvements and change initiatives.

Personal Attributes & Experience

• Experience in lending, credit operations, mortgage completions, loan administration or a similar financial services environment.
• A practical understanding of the commercial lending journey and pipeline management, ideally including commercial mortgages.
• Strong attention to detail and the ability to analyse information, identify issues and make sound, timely decisions.
• A customer-focused approach and a track record of delivering a high standard of service in a fast-paced environment.
• Good financial and commercial awareness, with an understanding of the importance of risk, controls and accurate record keeping.
• Clear written and verbal communication skills, with the confidence to build relationships and have constructive conversations.
• Strong organisation and IT skills, with the ability to manage competing priorities and maintain momentum across a live pipeline.

Working at Allica Bank

At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers.

Our employees are at the heart of everything we do, so our benefits are designed with you in mind:

• Full onboarding support and continued development opportunities
• Options for flexible working
• Regular social activities
• Pension contributions
• Discretionary bonus scheme
• Private health cover
• Life assurance
• Family friendly policies including enhanced Maternity & Paternity leave

Flexible working

We know the '9-to-5' isn't right for everyone. That's why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate.

Diversity

We're a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.