Commercial Executive

Allica Bank; Greater London; Hybrid; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Onboarding & development

Flexible working

Social activities

Pension contributions

Discretionary bonus

Private health cover

Life assurance

Family friendly policies

Job summary

Allica Bank is hiring a Commercial Development Associate to own the customer journey from first contact to funded SME loan. You will reach out to existing customers, run campaigns, collect documents, and coordinate with Risk, Legal and Data to move applications forward.

You'll explain loan terms, pricing and fees, keep the CRM up to date, and help maintain a healthy pipeline while providing weekly performance reports. A 1-3 year background in lending or fintech is ideal.

Qualifications

• 1-3 years in a commercial business development or relationship role, ideally in lending, finance or fintech.
• Confident and credible on the phone with small business owners and directors, with high call volume.
• Clear, accurate written communication and diligent follow-up to keep records up to date.
• Strong numerical ability to work with loan amounts, interest, terms and fees.
• Organised, self-directed and able to manage a busy pipeline of customers at different stages.
• Honest and careful about commitments in a regulated environment.
• Knowledge of SME lending, including unsecured loans, personal guarantees or government-backed schemes.
• Experience with a CRM such as HubSpot, and with email or SMS campaign tools.
• Familiarity with Open Banking, KYC and credit underwriting processes.
• Experience of working with brokers or introducers.

Responsibilities

• Make outbound calls to existing and previous customers, conduct discovery about funding needs, and log outcomes in HubSpot.
• Maintain a consistent follow-up routine.
• Collect bank statements or Open Banking connections and other documents; pass complete applications to Underwriting with context.
• Explain loan terms, pricing, fees, and guarantees, knowing when to escalate to Risk or Compliance.
• Support customers through offer, KYC refresh, legal docs and direct debit setup until funded.
• Handle declines politely and refer customers elsewhere only with consent.
• Run outreach campaigns across email, statements, SMS, WhatsApp and LinkedIn; collaborate with Data on audiences.
• Keep CRM up to date with reasons for rejections or decisions.
• Provide weekly reports on calls, conversations, applications, offers and funded loans.
• Work with Risk, Legal and Data to move applications and keep customers well served.
• Comply with policies and maintain internal controls.

Skills

Cold calling

Relationship building

Communication

Organization

Financial services knowledge

Tools

HubSpot CRM

Campaign tools

Job description

About Allica Bank

Allica is the UK’s fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech.

Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers.

Role Description

Our new product is a business loan for established UK SMEs, with fixed monthly repayments over 3 to 6 years. Most of the businesses we will be speaking to already know us, so the job is to reach the right people, understand what they need and take good applications from first conversation through to a funded loan.

You will be the person who owns that journey day to day: calling and emailing existing customers, running outreach campaigns, collecting the information we need to underwrite, and keeping the pipeline accurate so the team can see what is working. You will work closely with Risk, Legal and Data, and report progress to senior leadership each week.

Principal Accountabilities

• Make outbound calls to existing and previous customers, hold clear discovery conversations about what they need the funding for, and record every outcome in HubSpot

• Maintain a consistent follow up routine

• Collect bank statements or Open Banking connections and any other documents needed, and pass complete applications to Underwriting with the context they need

• Explain loan terms, pricing, arrangement fees and personal guarantees clearly and accurately, and know when to hand a question to Risk or Compliance rather than answer it yourself

• Support customers through offer, KYC refresh, legal documents and direct debit set up until the loan is funded

• Treat declines and customers who are not interested with care, and refer customers elsewhere only with their consent

• Run outreach campaigns across email, statement emails, SMS, Whatsapp and LinkedIn, working with the Data team on audiences and reviewing the results

• Keep the CRM up to date, tidy and consistent, including the reason for every rejection or decision not to proceed

• Provide weekly reports on calls made, conversations held, applications, offers and funded loans, and flag what is and isn't working

• Work closely with Risk, Legal and Data to keep applications moving and customers well served

• Comply with all mandatory policies and adhere to operational procedures to maintain internal controls

Personal Attributes & Experience

• 1-3 years of experience in a commercial business development or relationship role, ideally in lending, finance or fintech

• Confident and credible on the phone with small business owners and directors, and comfortable making a high volume of calls

• Clear, accurate written communication, and the discipline to follow up and keep records up to date

• Strong numerical ability, with the confidence to work with loan amounts, interest rates, terms, repayments and fees

• Organised, self-directed and able to manage a busy pipeline of customers at different stages

• Honest and careful about what can and cannot be promised to a customer, in a regulated environment

• Knowledge of SME lending, including unsecured loans, personal guarantees or government-backed schemes

• Experience with a CRM such as HubSpot, and with email or SMS campaign tools

• Familiarity with Open Banking, KYC and credit underwriting processes

• Experience of working with brokers or introducers

Working at Allica Bank

At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers.

Our employees are at the heart of everything we do, so our benefits are designed with you in mind:

• Full onboarding support and continued development opportunities

• Options for flexible working

• Regular social activities

• Pension contributions

• Discretionary bonus scheme

• Private health cover

• Life assurance

• Family friendly policies including enhanced Maternity & Paternity leave

Don’t tick every box?

Don’t worry if you don’t have all the skills or requirements listed on the job description. If you think you’ll be a good fit, we’d still love to hear from you!

Flexible working

We know the ‘9-to-5’ isn’t right for everyone. That’s why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate.

Diversity

We’re a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.