Credit Hire File Handler

Keoghs; Leeds; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

25 days holiday per year (with option)

Hybrid working - 1 day in the office

Simply Health Care Cash Plan

Pension Contribution 5% Employee / 3%

Cycle to Work Scheme

Tech Scheme

Season Ticket Loan

Gym Flex

Discounts at local retail outlets

Job summary

Keoghs in Leeds is seeking a skilled Credit Hire File Handler to investigate complex credit hire claims up to £25,000. The role emphasizes proactive investigations, tactical and strategic thinking, and adherence to case management processes. You will work on a hybrid model, with 1 day in the office and 4 days from home.

Applicants should have at least 12 months exposure to credit hire, strong communication skills, and IT proficiency. A GCSE minimum is required, with a degree/LPC preferred.

Qualifications

• Experience handling Credit Hire files and managing own caseload.
• Ability to follow processes and stay aligned with strategy.
• Excellent listening, verbal communication and telephone negotiation skills.
• Good IT skills including Word and Outlook.

Responsibilities

• Investigate complex credit hire claims and manage a case load.
• Apply initiative to prioritise workloads and deliver findings.
• Prepare and present evidence-based files for potential litigation or settlement.

Education

Five GCSEs or equivalent

Degree / LPC preferable

Tools

Case Management System

Job description

Application Deadline

25 August 2026

Department

Legal

Location

Leeds

Description

Are you skilled in credit hire and passionate about delivering outstanding service? We are seeking a knowledgeable and proactive Credit Hire File Handler to join our team.

This role offers an excellent opportunity to investigate Complex credit hire claims from a tactical and strategic point. The role of the File Handler is to carry out complex & technical investigations on claims submitted from specific opponents. These claims will be up to £25,000 in value.

This is a fantastic opportunity to become part of an incredible team and gain more experience in investigating credit hire claims with a view to significantly reducing the overall spend for our Insurer clients.

Benefits

• 25 days holiday per year which increases with level of service(opportunity to buy & sell 3 days)
• Hybrid working - (Working only 1 day in the office)
• Simply Health Care Cash Plan
• Pension Contribution based 5% Employee / 3% Employer

Key Accountabilities

• Education - at least 3 GCSEs or equivalent are essential and a degree is preferable.
• Ability to use own initiative.
• Ability to plan and prioritise workloads.
• Excellent listening and verbal communication skills.
• Good telephone negotiation skills.
• Ability to follow work processes and keep to Strategy.
• Ability to recognise when sensitivity and tact are required.
• Ability to make decisions and remain calm under pressure.
• Good IT skills including Word, Outlook, and experience of a Case Management System preferred.
• Experience of credit hire is essential. The applicant would be expected to have been working in an environment where they have been exposed to credit hire cases for at least 12 months.

Technical knowledge to be developed

• Understanding of Pre Proceedings Credit Hire
• The life cycle of a file
• Knowledge of common law and litigation principles
• An understanding of costs and protective offers
• How to prepare a case for litigation

Personal Development

• This role offers an opportunity to develop a range of legal skills under supervision.
• Further career progression will depend on the File Handler aptitude and desire to move to a different business unit dealing with litigated fast track, fraud or multi track work.
• In addition opportunities occur for those with leadership potential to move into deputy and then team leader roles.

Competencies

• Effective Communication
• Prioritising and Organising
• Client Skills
• Adaptability
• People Skills
• Commercial Awareness
• Drive to Succeed

Working Hours

35 hours per week

Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. This is a hybrid role working 1 day in the office and 4 days from home.

Experience, Skills and Qualifications

• Experience of handling Credit Hire files with evidence of managing own case load
• Education - at least 5 GCSEs or equivalent are essential and a degree / LPC is preferable
• Ability to use own initiative
• Ability to plan and prioritise workloads
• Excellent listening and verbal communication skills
• Good telephone negotiation skills
• Ability to follow work processes and keep to Strategy
• Ability to recognise when sensitivity and tact are required
• Ability to make decisions
• Ability to remain calm under pressure
• Good IT skills including Word, Outlook, and experience of a Case Management System preferred
• Adhere to the Keoghs Values

Values

Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our values are at the heart of everything we do;

Keoghs values

• We are connected
• We are Dynamic
• We are Innovative
• We succeed together

Benefits

• 25 days holiday per year which increases with level of service(opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service - after 1 years' service
• Pension Contribution based 5% Employee / 3% Employer
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation