Credit Hire Claims Handler

Zego; Halifax; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Market-competitive salary

Annual bonus

Share options

Private medical insurance

Pension & holidays

Job summary

Zego is seeking a Credit Hire Claims Handler in the UK to manage a portfolio of credit hire cases, guiding customers back on the road and serving as the main contact. The role requires attention to detail, strong communication, and collaboration with claims, legal, finance, and insurance teams.

You will work in a hybrid setup with offices in central London or Halifax, and benefit from a market-competitive salary and performance bonuses. Experience in insurance or motor claims is desirable.

Qualifications

• Attention to detail in recording case information and identifying discrepancies.
• Strong customer service and professional phone/email communication.
• Clear written and verbal communication with customers and internal teams.
• Ability to work across claims, legal, finance and insurance teams.
• Desirable experience in insurance or motor claims.

Responsibilities

• Caseload management: Own a caseload of credit hire cases from vetting to resolution with accurate records.
• Customer support: Answer queries by phone and email with professionalism.
• Administration: Support PCNs, invoices and related administrative tasks.
• Cross-functional collaboration: Align with claims, legal, finance and insurance teams.

Skills

Attention to detail

Customer service

Communication

Problem solving

Cross-functional collaboration

Job description

About Zego

At Zego, we're on a mission to do the good thing, not the insurance thing.
Insurance hasn't changed much in over a century. The way we live, work and travel has. We're building the real-time, AI-driven infrastructure that powers innovative insurance, so good drivers get cover that works the way they actually drive.
We're not just updating insurance; We're leading the AI evolution in insurance

For us, AI isn't a line on a roadmap or a buzzword on a slide. It's our operating reality, and it's how we build products that back drivers instead of the old insurance playbook.
We don't do things slowly, and we don't do bureaucracy. We back high-performance builders who want ownership, early responsibility and the chance to do the most career-defining work of their lives. You'll get the space to try things, the tools to move fast, and the room to see your ideas reach millions of drivers.

The team

Zego's new credit hire department is expanding, and we're looking for a Credit Hire Claims Handler to join us. You'll own a portfolio of credit hire cases, get customers back on the road, and be their main point of contact. We're after a motivated, ambitious individual who wants to help shape its future, with real exposure to growth opportunities along the way. If you're detail-oriented and take pride in getting things right, you'll be perfect for this role.

What you will be doing

• Caseload management- Own a caseload of credit hire cases from initial vetting through to resolution, keeping accurate records.
• Customer support- Answer customer queries by phone and email, maintaining a professional standard throughout.
• Administration- Support with PCNs, invoices, and other administrative tasks.
• Cross functional collaboration: Align closely with Zego’s claims, legal, finance and insurance teams.

What you will need to be successful

• Attention to detail- Accurately record case information and identify discrepancies.
• Commercial awareness- Understand how your decisions affect wider business outcomes.
• Professionalism- Confident and clear communicating with customers by phone and email, leading with empathy and always representing Zego in a positive light.
• Collaborative and proactive mindset- Eager to learn and ability to work cross-functionally.
• Desirable- prior experience working in the insurance or motor claims industry.
• You work AI-first- You will use AI daily here, and we mean daily. You do not need to arrive an expert, but you do need to arrive curious, experiment fast, and take ownership of getting good quickly. People who wait to be trained will find this uncomfortable.

The Zego ways of working

Teams work better with time to collaborate and space to get things done. We call it Zego Hybrid: some of us are in our office (central London or Halifax) weekly, others monthly or quarterly. It's about finding the balance between face time and focus that produces great work and a healthy life around it.

We also make a point of getting everyone in the same room. Teams come together every quarter, and once a year the whole company does, properly. It's a serious investment and consistently one of the best parts of the year.

Here is what the last one looked like

Benefits

• Market-competitive salary, benchmarked against your function and reviewed every year
• Annual performance bonus, linked to company performance and your contribution
• Share options, a real stake in the company and a share in the future you build
• Private medical insurance, for you and your family
• Pension, generous holiday, and £1,000 a year to spend on getting to the office or learning something new
• Cutting-edge systems and tools, so you always have what you need to drive your impact

Zego, leading the AI evolution in insurance.

Equal opportunities

We're an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.