Credit Controller - Worcester

TN United Kingdom; Worcester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a leading property management firm as a Credit Controller, where your skills in debt collection and credit control will shine. This role involves contacting tenants to resolve payment issues, advising landlords on arrears, and attending court when necessary. With a focus on communication and detail, you will play a crucial role in ensuring rent is collected efficiently. Enjoy a dynamic work environment with the flexibility of working from home up to two days a week after your induction. This is your chance to be part of an award-winning team that sets the standard in property management.

Benefits

Free onsite parking

Flexible working hours

Work from home options

Qualifications

• Previous debt collection or credit control experience is essential.
• Excellent communication skills and professional telephone manner.

Responsibilities

• Contact tenants to determine issues and obtain rent payment.
• Attend court proceedings to provide evidence in rent arrears cases.
• Advise landlords of rent arrears and keep them informed.

Skills

Debt Collection

Credit Control

Communication Skills

Attention to Detail

Self-Motivation

Job description

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Client:

Foxtons

Location:

Worcester, United Kingdom

Job Category:

Finance

EU work permit required:

Yes

Job Reference:

62b531f18f6e

Job Views:

4

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

About The Role

The Foxtons Property Management and Lettings Support department provides a variety of services for landlords and tenants. One such service is Credit Control and Rent Collection, which ensures that when a landlord has instructed Foxtons to collect rent from their tenant, we are receiving the funds and querying when they are not paid.

Core responsibilities of the role:

1. Contact tenants at set, regular intervals by any means available (telephone, email, text) who have not paid their rent to determine the issue and obtain payment.
2. Ensure intervals are hit to make sure any court proceedings would be successful.
3. Attend court proceedings when required to provide evidence in cases pertaining to rent arrears.
4. Advise landlords of rent arrears and keep them informed until receipt of payment.
5. Provide landlords with clear explanations of procedures, timings, and available options.

This role also includes up to two days per week working from home (once the initial induction period has passed).

About You

While previous property-related experience is not required, previous debt collection or credit control experience in any field is essential.

As a Credit Controller, you should have excellent communication skills, a professional telephone manner, and great attention to detail. Enthusiasm and self-motivation are also important qualities.

About The Company

At Foxtons, we are known for setting the standard in property. We hire talented people to help our customers find their dream home or unlock the value of their property investment. Over the last 40 years, we have built a network of over 60 branches and a strong operational infrastructure that enables us to deliver exceptional service. Award-winning training ensures our teams are knowledgeable and skilled, while our market-leading technology empowers staff to provide the best customer experience.

This role is based in our Worcester office on the outskirts of the city, with excellent transport links from various locations. Free onsite parking is provided.