Credit Controller – Saga Cruise

Saga Group; Folkestone; Hybrid; GBP 25,000 - 35,000; Part time

Job summary

Join a forward-thinking company as part of the Credit Control team, where you will play a vital role in managing customer balances and ensuring exceptional service. This position offers a unique opportunity to develop your finance career within a supportive environment, gaining valuable experience in high-volume credit control. With a focus on customer satisfaction and teamwork, you will be integral in maintaining accurate financial records and enhancing processes. Enjoy a rewarding career with a company that values inclusivity and personal development, while making a real difference in the lives of its customers.

Benefits

25 days holiday + bank holidays

Pension scheme matched up to 10%

Colleague discounts on cruises

Enhanced maternity and paternity leave

Access to Saga Academy

Qualifications

• Experience in credit control or customer service roles.
• Strong communication skills and proficiency in MS Office.

Responsibilities

• Manage credit control for cruise income and liaise with customers.
• Report on debtor levels and support ad-hoc queries.

Skills

Customer Service

Communication Skills

MS Office Proficiency

Attention to Detail

Ability to Work Under Pressure

Education

Studying AAT, ACCA, or CIMA

Job description

The Saga Cruise Finance team is recruiting for its credit control team. In this role, you will be responsible for ensuring our guests are supported with any queries and payment processing on their final balances for their cruise bookings.

In this critical role, you will be key to tracking our customer cash collection and will coordinate directly with customers and internal stakeholders.

This is a great opportunity for candidates looking to work in part of a large customer-facing finance function, gaining exposure to high-volume credit control and reporting. You will support the wider accounts receivable and finance team with ad hoc tasks and enquiries, including ownership of several reconciliations.

This role would be suitable for someone with strong customer-facing experience, looking to take their first step or build upon their current finance exposure. Ideal for those with a customer-first mindset, with a real drive to provide excellent customer service at all times.

*You will be required to visit the Folkestone Hub 3 times a week, with 2 days working from home. You must be within a reasonable commuting distance to attend this office.

Role Responsibility

Working in our Credit Control team, your key responsibilities will be to;

• Follow our Business Code of Conduct and always act with integrity and due diligence.
• Deliver credit control of debt balances, for all types of cruise income, and maintaining notes on the internal reservation system.
• Liaise directly with customers to collect overdue debt balances.
• Report on debtor levels and take ownership of follow-up actions.
• Monitoring the customer accounts inbox and dealing with queries.
• Uploading statements to the general ledger system and reconciling.
• Supporting ad-hoc queries and other members of the team as required, including holiday cover.
• Supporting other requests, such as preparing financial due diligence checks for potential suppliers.
• Assist with implementing process improvement and proactively progressing/coordinating any actions.

The Ideal Candidate

Suitable candidates will already have been exposed to a credit control function or customer service-facing roles and be keen to develop their finance career within a large customer-facing business such as Saga. You will need to demonstrate the following skills and experience;

• Historical experience in communicating directly with customers.
• Proficient with MS Office applications.
• Strong communication skills are essential, being one of the primary points of contact within a small team and communicate directly with customers.
• Accuracy and the ability to self-review are key.
• Flexible and able to manage multiple work streams and cope under pressure in a fast-paced environment.
• Identify training needs to resolve gaps in knowledge and skills.
• Be keen to develop a career in Finance and already be studying either AAT, ACCA, CIMA.
• Have worked in a finance or specifically a credit control department already.

Package Description

Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues.

BENEFITS AVAILABLE TO ALL COLLEAGUES:

• 25 days holiday + bank holidays
• Option to purchase additional leave up to 5 extra days
• Pension scheme matched up to 10%
• Colleague discounts including family discounts on cruises and holidays
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Income protection
• Access to Saga Academy, our bespoke learning platform

About the Company

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. We’re one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and our Saga Magazine.

We aim to be the most-trusted brand for older people in the UK. Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other. Our values underpin our approach and help guide us to deliver our purpose.

We’re committed to making sure that colleagues can be their best, be themselves and make a difference – more than anywhere else. We do this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignityand respect in an environment that is free from discrimination and harassment.

Thanks to our people, Saga has been ranked 6th in the UK’s Best Employers 2025 by the Financial Times and Statista. This recognition, based on the voices of 20,000 employees across the UK, is a testament to the great culture we’ve built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work.

We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. We’re also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible.

Your application will have fair consideration, and you’ll receive personal communication throughout your applicant journey when you apply to join Saga.

For more information on our DEI policies, colleague stories and other opportunities across the business, please visit Jobs and careers with Saga

Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.