Credit Controller (Ref: BH-10313-1) Permanent

Goldhawk Associates; West Malling; On-site; GBP 30,000 - 40,000; Full time

Job summary

A dynamic organization in West Malling is seeking a motivated Credit Controller to join their finance team. The ideal candidate will have a strong background in credit control and excel in managing customer accounts within a supportive and collaborative environment.

Qualifications

• At least 3 years of experience in a credit control role.
• Ability to stay calm under pressure.
• Pride in accuracy and detail.

Responsibilities

• Set up and manage customer credit accounts and limits.
• Resolve unpaid Direct Debits and cheques promptly.
• Coordinate with Operations and Sales regarding account management.

Skills

Attention to detail

Communication

Stress management

Job description

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Credit Controller (Ref: BH-10313-1) Permanent, West Malling

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Client:

Location:

West Malling, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

b4c970b575c0

Job Views:

4

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

Credit Controller
Our client is a dynamic and forward-thinking organisation based in West Malling are looking to recruit on a Full-time basis. As they continue to expand, they are looking for a motivated and detail-focused Credit Controller to become a valued member of their finance team. This is an exciting opportunity to join a supportive and friendly workplace where collaboration and a positive company culture are truly at the heart of everything they do.
The team operates in a relaxed and welcoming office environment, and they are eager to welcome someone who is enthusiastic, proactive, and ready to contribute to their continued success. If you’re someone who thrives in a collaborative atmosphere and enjoys being part of a company that values its people, this could be the perfect role for you.

Key Responsibilities

• Set up new customer credit accounts with accurate and legally compliant information, following company credit procedures.
• Regularly review and monitor customer credit limits in accordance with the company’s credit policy.
• Ensure bin customers are set up on Direct Debit or billed quarterly in advance, processing mandates promptly.
• Act quickly and efficiently to resolve unpaid Direct Debits and cheques.
• Log and manage invoice queries, following up to reach a resolution.
• Keep the customer database up to date, ensuring credit limits align with trading history.
• Actively manage outstanding sales balances before month-end close.
• Process and document credit card transactions carefully, minimising the risk of fraud.
• Record payment notifications to support weekly cash forecasting.
• Coordinate with Operations and Sales on accounts placed on hold or requiring service suspension.
• Where necessary, initiate steps to recover outstanding debts effectively.
• Maintain accurate records of all communication with customers and internal teams.

About You

• You have at least 3 years of experience in a credit control role.
• You stay calm and focused, even under pressure.
• You communicate clearly and confidently with customers and colleagues.
• You pay close attention to detail and take pride in accuracy.

Unfortunately, due to the high number of applications currently being received, only shortlisted candidates will be contacted.

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