Credit Controller (JR101861)

TN United Kingdom; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company is seeking a Credit Control professional to join their dynamic team in London. The role involves maximizing cash flow and minimizing debt through effective credit control processes. The ideal candidate will be resilient, customer-focused, and possess strong organizational skills. This position offers an opportunity to work in a fast-paced environment, ensuring timely invoicing and collections while maintaining high standards of customer service. The company values diversity and is committed to providing an inclusive workplace.

Benefits

End of year wellbeing shutdown

Celebration day off

Summer Hours in August

Helping Our World (HOW) Days

Pension Scheme

Private Medical Insurance

Employee Assistance Programme (EAP)

Season Ticket Loan

Cycle to Work Schemes

Free on-site gym and shower facilities

Qualifications

• Experience in credit control processes is essential.
• Familiarity with VAT and TAX regulations within EMEA and Asia.
• Ability to work with different currencies and FX rates.

Responsibilities

• Proactively review risk factors of team portfolios.
• Handle complex billing issues and disputes.
• Maintain a clean sales ledger and ensure prompt invoicing.

Skills

Organisational Skills

Problem Solving

Customer Focus

Confidence

Education

Previous experience in a similar role

Tools

Salesforce

Workday

Excel

Job description

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At Clarion, our people are at the absolute heart of what we do. We’re proud that our core values of PASSION, CARE, IMAGINATION, and TRUST define the way we carry out our work across all of our exhibitions and conferences.

If you share our values and want to be a part of a successful, dynamic, and creative global business then we want to hear from you.

The Opportunity:

This opportunity is available within our fast-paced Credit Control department, responsible for maximising cash flow and minimising debt through effective credit control. You will work as part of a team to ensure all sales are invoiced promptly and accurately, maintain a clean sales ledger, and ensure cash flow is maximised by prompt collection of payments, aiming to collect all debts before the show open/close date.

The Candidate:

The candidate should be professional, commercially minded, authoritative, and knowledgeable of successful credit control processes. They must work independently, be resilient, respond well under pressure, demonstrate confidence, be customer-focused, and quick problem-solvers. Ownership of issues and prompt customer communication are essential. System knowledge, exceptional organisational skills, and experience in conferences are preferred.

Key Responsibilities:

• Proactively review risk factors of team portfolios, scheduling and assigning Workday tasks to assess and focus collection efforts on high-risk areas.
• Handle complex billing issues and disputes, liaising with internal stakeholders for resolution.
• Complete administrative tasks, ensuring data accuracy and timely updates in relevant systems like Workday.
• Schedule meetings with stakeholders regarding debt risk management and show collections.
• Maintain a customer-centric approach across Clarion EMEA & Asia, supporting financial needs to increase working capital and reduce risk.
• Escalate issues and complaints promptly, following company procedures and regulations.
• Work with the allocations team to resolve unallocated receipts.
• Manage customer matters efficiently, fairly, and consistently, aligned with Clarion Values and customer objectives.
• Responsible for manual invoicing within assigned portfolios, including delegate and sundry invoices.
• Coordinate with show teams for revenue reconciliations before events and meet finance month-end deadlines.
• Collaborate with the sales ledger manager to maintain clean ledgers, including payment allocations and adjustments.

Requirements:

Knowledge, Skills & Behaviours:

• Previous experience in a similar credit control role.
• Ability to identify errors, rectify omissions, and improve systems and procedures.
• Persistent, thorough, and deliberate work approach.
• Familiarity with VAT and TAX regulations in the EMEA and Asia regions.
• Ability to work with different currencies and FX rates.
• Confidence in using various IT systems, with knowledge of Salesforce and Workday as advantages.
• Basic proficiency in Excel.
• Ability to foster strong team relationships and share best practices.
• Good, confident telephone manner.
• Demonstrates our core values: Passion, Imagination, Care, and Trust.

About Clarion Events:

Clarion Events is a leading global event organiser, producing innovative events since 1947. (https://clarionevents.com/welcome)

We embrace diversity and equal opportunities, aiming to build a team that reflects varied backgrounds and perspectives. The more inclusive we are, the better our work.

Clarion is owned by Blackstone, a major global investment firm committed to building resilient businesses. (https://www.blackstone.com/)

Our purpose is to deliver exceptional customer outcomes and experiences, making every connection count.

Our vision is to be a market leader in customer satisfaction and delight.

• End of year wellbeing shutdown (last week of the year)
• Celebration day off (e.g., birthday, Diwali, Eid)
• Summer hours in August (3 pm finish on Fridays)
• Helping Our World (HOW) Days – one paid day per quarter for charity work
• Pension Scheme
• Private Medical Insurance
• Employee Assistance Programme (EAP) – 24/7 confidential helpline
• Season Ticket Loan
• Cycle to Work Schemes
• Free on-site gym and showers
• Free eyesight tests
• Free annual flu vaccination on-site