Credit Controller - Home Based

Dimensions; Wales; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading social care organization in Wales is seeking a Credit Controller to ensure timely payments and enhance the debt collection process. The ideal candidate will have experience in credit control, strong Microsoft application skills, and the ability to negotiate payment options. This role offers a supportive environment with various employee benefits, including up to 35 days of annual leave and a pension scheme.

Benefits

Up to 35 days’ annual leave entitlement

Staff discount shopping scheme

Salary advance scheme

Employee Assistance Programme

Pension scheme

Long Service Awards

Qualification scheme

Employee recognition scheme

Discounted health and dental cover

Life Assurance

Bike to Work Scheme

Season Ticket Loan

Responsibilities

• Handle all accounting queries in a responsive, customer-focused way.
• Provide excellent customer service to external and internal customers.
• Respond to queries from customers, supporting and advising them.
• Negotiate payment plans and set up terms and conditions.

Skills

Experience of working within Credit Control

Ability to use Microsoft applications (Excel, Word, Outlook)

Ability to reconcile complex accounts

Understanding of negotiating non-standard payment options

Job description

Overview

Dimensions is proud to be one of very few social care organisations that are accredited by the Great Place To Work programme in 2025 – now 6 years in a row!

As a credit controller you will focus on ensuring that Dimensions is paid in full and on time. You will be part of a team seeking to continually improve the debt collecting process so that there is improvement in KPI’s. The role will work in collaboration with colleagues across the wider business and include a transition to new systems.

Applications will be shortlisted on receipt and interviews will be held on the 24th October via Microsoft Teams. The closing date of this role may close early depending on volume of applications.

About the role

Your main duties will include:

• Handle all accounting queries in a responsive, customer-focused way - providing a comprehensive first line of information and advice.
• Provide excellent customer service to external and internal customers.
• Respond to queries from customers, supporting and advising them to follow the correct procedures.
• Negotiating payment plans and setting up terms and conditions.

About you

The successful applicant will have:

• Experience of working within Credit Control.
• The ability to use Microsoft applications (Excel, Word, Outlook).
• Able to reconcile complex accounts and problem solve.
• A good understanding of negotiating non-standard payment options.

The rewards

• Up to 35 days’ annual leave entitlement (including bank holidays).
• Staff discount shopping scheme “Rewarding Dimensions”.
• We offer a salary advance scheme where you can access up to 50% of the money you've earned before payday.
• Employee Assistance Programme.
• Pension scheme.
• Long Service Awards.
• Qualification scheme.
• Employee recognition scheme “Inspiring People”.
• Discounted health and dental cover.
• Life Assurance.
• Bike to Work Scheme.
• Season Ticket Loan.

For more information visit https://www.dimensions-uk.org/careers

Apply now

• We welcome applications from everyone who has the right to work in the UK, and value diversity in our workforce
• As Disability Confident Leaders, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy – Dimensions has been awarded this symbol by Jobcentre Plus to recognise our commitment towards the employment, retention, training and career development of disabled employees
• As part of our commitment to making reasonable adjustments we can offer support to complete your application. Please contact the Resourcing Consultant Team on 0300 303 9150.
• We now have British Sign Language (BSL) translated videos for all of our recruitment communications.