Credit Controller - German Speaker (FTC)

Chubb; Glasgow; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global insurance company in Glasgow is seeking a Credit Control professional fluent in German and English. The role involves managing credit control tasks and building strong relationships across departments to ensure compliance and efficiency. Ideal candidates will have customer service experience, excel in communication, and possess strong analytical skills. The position offers a competitive salary, training, and benefits including a pension scheme and development opportunities.

Benefits

Competitive salary

25 days annual leave

Private medical cover

Subsidised gym membership

Qualifications

• Previous experience in Credit Control or finance is advantageous.
• Excellent communication and relationship-building skills.
• Experience in debt management or financial services is preferred.

Responsibilities

• Maximize cash flow and minimize debt at risk.
• Ensure account reconciliations are done accurately.
• Communicate issues regarding unpaid balances and resolve queries.

Skills

Fluency in German

Fluency in English

Customer service skills

Effective communication skills

Excel skills

Problem-solving ability

Job description

Are you fluent in English and German with a background in finance, customer service, or administration and interested in growing your knowledge and skills, as well as building a career within one of the largest insurers in the world?

We have an excellent opportunity to join our multilingual Credit Control department, where you will be responsible for a variety of Credit Control and other non-client facing activities, including: maximising cash flow and minimising debt at risk while ensuring our operations are fully compliant. The role is a 12-month fixed-term contract.

Working alongside your colleagues in Zurich and Glasgow, as well as our Credit Control Team Leaders, you will ensure the timely collection and allocation of received funds and communicate issues regarding unpaid balances. The role requires creating and maintaining strong business relationships with all Chubb departments, brokers, insurers, and other external suppliers.

We provide full on-the-job training to enable you to prosper and develop in this role.

Key accountabilities:

• Customer service orientated: Provide excellent service to internal and external customers, building and maintaining strong relationships with our business partners (brokers) and other Chubb departments in Zurich.
• Deliver: Monthly targets for your Due, Overdue, and Inadmissible premium debt, Unapplied and Unallocated Cash, and Claim levels, ensuring a consistent approach across the region.
• Account Ownership: Ensure account reconciliations are done accurately; use your attention to detail to identify matches and potential issues, raising unresolved issues with the local office and offshore provider as required.
• Reporting: Report to Credit Control Management on all key responsibilities and issues before they become critical.
• Liaise: With Underwriters, Operations, Claims, Finance, and third parties.
• Participate: In regular meetings and contact third parties (brokers, insurance companies) to discuss processes, aged balances, and resolve outstanding queries.
• Support: The Credit Control local and offshore teams as needed.
• Ensure compliance: With Sarbanes-Oxley control documents relevant to the function, maintaining compliance in accordance with company guidelines.

Required Experience:

• Previous experience within Credit Control or finance is advantageous but not essential.
• Customer service oriented with effective communication skills at all levels.
• Fluency in both German and English is required; French is beneficial.
• Experience in debt management, financial services, or insurance is preferred.
• Excellent Excel skills, including filtering, manipulating large datasets, pivot tables, formulas, macros, etc.
• Strong prioritization skills and the ability to work independently.
• Strong communication and relationship-building skills.
• Commercial acumen and high orientation to on-time delivery.
• Proven track record of meeting deadlines, ambitious, and able to work independently.
• Problem-solving ability, flexibility, and a positive "can-do" attitude.

WE OFFER IN RETURN!

Competitive salary & pension scheme, 25 days annual leave plus the option to purchase 5 additional days, private medical cover, employee share purchase plan, life assurance, subsidised gym membership, comprehensive learning & development offerings, employee assistance program.

Our core values: Integrity, client focus, respect, excellence, teamwork.

We are committed to ethical practices and mutual trust, fostering a collaborative and supportive working environment. We value diversity and inclusion, treating all colleagues, candidates, clients, and partners with fairness and respect, regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances. Reasonable accommodations are provided for individuals with disabilities during the application process; please contact us to request accommodation.