Credit Controller - French Speaker

Chubb Insurance Hong Kong; Glasgow; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global insurance leader is seeking a Credit Control professional fluent in English and French to join their Glasgow team. In this role, you will provide exceptional service while managing debt collection and client relationships. You will report on key responsibilities, ensure compliance with company guidelines, and collaborate with various departments. This position offers training and development opportunities within a prominent insurance firm.

Qualifications

• Fluency in English and French essential for communication.
• Background in finance, customer service, or administration required.
• Ability to build and maintain strong business relationships.

Responsibilities

• Provide excellent service to internal and external customers.
• Ensure timely collection and allocation of funds received.
• Deliver monthly targets for premium debt management.
• Conduct accurate account reconciliations and reporting.

Skills

Fluent in English

Fluent in French

Customer service orientation

Job description

Are you fluent in English and French with a background in finance, customer service or administration and interested in growing your knowledge and skills, as well as build a career within one of the largest insurers in the world? We have an excellent opportunity to join our multilingual Credit Control department, where you will be responsible for a variety Credit Control and other non-client facing activities, including maximising cash flow and minimising debt at risk while ensuring our operations are fully compliant.

Working alongside your colleagues in our French offices and Glasgow, as well as our Credit Control Team Leaders, you will ensure the timely collection and allocation of funds received and ensure issues are communicated regarding unpaid balances. The role requires the creation and maintenance of strong business relationships with all Chubb departments, brokers, insurers and other external suppliers.

We provide full on the job training to enable you to prosper and develop in this role.

Key accountabilities

• Customer service orientated: Provide excellent service to internal and external customers. This includes building and maintaining strong relationships with our business partners (brokers) and the other Chubb departments in Zurich.
• Deliver: Monthly targets for your Due, Overdue and Inadmissible premium debt, Unapplied and Unallocated Cash and Claim levels ensuring that a consistent approach across the region.
• Account Ownership: Ensure the account reconciliations are done accurately and use your eye for details to identify matches and potential issues. This includes raising unresolved issues with the local office and offshore provider as required.
• Reporting: To Credit Control Management on all key responsibilities and issues before they can become critical.
• Liaise: With Underwriters, Operations, Claims, Finance and third parties.
• Take part: In regular meetings and contact 3rd parties (brokers, insurance companies) to discuss processes, aged balances and to resolve any outstanding queries.
• Support: The Credit Control local and offshore teams as and when required.
• Ensure compliance: With Sarbanes Oxley control documents relevant to the function and maintain in accordance with company guidelines.