Credit Controller DACH

Dr. Martens; London; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading company in the fashion industry is seeking a Credit Controller for the DACH region. This role involves managing credit operations, ensuring timely collections, and maintaining outstanding customer relationships. The ideal candidate will have strong credit control experience and fluency in both German and English. This is a hybrid position with attractive perks including discounts and private healthcare.

Benefits

Hybrid working (3 days in office)

Welcome to the family free pair of Docs

65% off all Docs

Award-winning ‘Buy As You Earn’ share plan

Private healthcare

2 paid volunteer days per year

Qualifications

• 2+ years’ experience in Accounts Receivable or Credit Control.
• Strong grasp of credit risk principles and customer collection strategies.

Responsibilities

• Ensure timely collection of trade receivables across the DACH region.
• Deliver timely AR reports and cash forecasts to the EMEA Credit Manager.

Skills

Fluency in German

Fluency in English

Communication

Problem Solving

Tools

Excel

D365

Job description

Dr. Martens is a globally recognisable and culturally influential British brand, with over 60 years of rich heritage. As brand custodians, we are lucky to work for a dynamic, thriving, and ethical business, with people from diverse backgrounds, who bring their true selves to work, and where anyone can grow their career.

We are guided by three core values that are at the heart of everything we do: be yourself, act courageously, and show you care. They make us who we are and inspire us to push boundaries, embrace our individuality, and stand up for what's right.

THE GIG

With over 1,000 wholesale and distributor partners across EMEA, Dr. Martens is a fast-moving, high-growth brand. As a Credit Controller for the DACH region, you’ll play a critical role in making sure the revenue we generate translates into cash collected—helping protect c£150m in annual B2B turnover.

This 6-month contract position is perfect for someone with strong credit control experience, fluent German language skills, and a proactive, commercial mindset.

Reporting to the EMEA Credit Manager, you’ll support credit operations for Germany, Austria, and Switzerland ensuring timely collections, effective risk management, and outstanding customer relationships.

Credit Management & Debt Collection

• Ensure timely collection of trade receivables across the DACH region, meeting or exceeding weekly cash targets
• Partner with Sales, Customer Service and Logistics to resolve invoice and delivery issues with a commercial and pragmatic approach
• Manage and review credit limits in collaboration with the EMEA Credit Manager
• Apply ‘credit stop’ processes appropriately and escalate overdue accounts in line with policy
• Uphold the Group Credit Policy and contribute to its effective application across the region

Sales Ledger & Transactional Integrity

• Process and allocate daily receipts accurately, ensuring alignment with remittance advice
• Raise credit notes and sundry invoices as required
• Maintain a clean, accurate ledger, supporting chargeback resolution and short payment investigation

Reporting & Analysis

• Deliver timely AR reports and cash forecasts to the EMEA Credit Manager
• Contribute to wider debtor performance analysis and monthly reporting packs
• Monitor AR trends and raise early warnings for risk or deteriorating payment behaviour
• Issue monthly account statements to all DACH region customers and ad hoc as required

THE STUFF THAT SETS YOU APART

• Fluency in German and English (spoken and written)
• 2+ years’ experience in Accounts Receivable or Credit Control, ideally supporting DACH markets
• Strong grasp of credit risk principles, cash flow impacts, and customer collection strategies
• Excellent communication and problem-solving skills
• A proactive, self-driven approach in a team environment
• Advanced Excel skills; D365 or ERP system experience is a bonus
• Awareness of European VAT regulations (preferable but not essential)
• The ability to represent the Credit team professionally across departments and with external customers

WHAT’S IN IT FOR YOU?

• Hybrid working (3 days in office)
• Welcome to the family free pair of Docs
• 65% off all Docs
• Award-winning ‘Buy As You Earn’ Dr.Martens share plan
• Private healthcare
• A dedicated culture team
• 2 paid volunteer days per year

Are you ready to fill your boots? Apply now.

#LI-FQ1