Credit Controller, Cardiff

New Directions Holdings Limited; Cardiff; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading recruitment firm in Cardiff is seeking a Credit Control professional to manage debtor accounts and facilitate timely collections. The role requires strong communication and organizational skills, with a focus on establishing positive client relationships. The company offers a flexible working environment, competitive benefits including health cashback schemes, and generous leave policies, making it an excellent opportunity for growth and community involvement.

Benefits

Health Cashback scheme

Life Assurance of 4 x salary

Generous annual leave

On-site Gym

Flexible working environment

Qualifications

• Credit control experience/intermediate accounts skills desirable.
• Ability to manage and prioritise extensive caseload.
• High standard of numeracy, accuracy and attention to detail.

Responsibilities

• Manage client accounts within the Credit Control team.
• Maintain accurate customer details and account records.
• Chase overdue invoices by telephone, email & letter.

Skills

Credit control experience

Excellent time management

Communication skills

Organizational skills

Proactive under deadlines

Education

AAT qualification (or working towards)

Tools

Microsoft Packages

Job description

Who are we?

We are New Directions, a group of companies that provide UK wide services (including recruitment, training, care provision and other support services) within education, social care, domiciliary care and the pharmaceutical sector, from a network of offices across the UK.

We have recently been recognised for our fantastic business achievements across a number of awards:

• Finalists for Best In-House HR Team and Excellence in HR – CIPD HR Wales Awards 2024
• Winner of Best Employer, and Finalists for Best People Services, Best Business Services and Best Sustainability – Cardiff Life Awards 2024
• Winner of Best Technology and overall, Platinum Award Winner (Checks Direct) – Cardiff Life Awards 2024
• Highly commended for Skills Development – IOD Wales Awards 2024
• Finalists for Best Temporary Recruitment Agency, Recruitment Agency of the Year 100+ employees and Most Effective Compliance Operation – Recruiter Awards 2024
• Finalists for Scale-Up of the Year and Team of the Year (Checks Direct) – Fintech Wales Awards 2024
• Finalists for Best Technology (Checks Direct) – EntreConf Awards 2024
• Finalists for The Employer of the Year, Mid-Market Business of the Year Award and Family Business of the Year Award – Lloyd’s Bank British Business Excellence Awards 2024
• Finalists for Temporary Recruitment Company of the Year and Best Recruitment Company to work for (£50m to £100m) – TIARA Awards 2024
• Finalists for Employer of the Year, Financial & Professional Services Business of the Year and Technology Business of the Year – Cardiff Business Awards 2024
• Finalists for Business Services Business of the Year and Employer of the Year – South Wales Business Awards 2024

Job purpose:
Responsible for maintaining debtor accounts and facilitating collection of outstanding balances in a timely manner. Working closely within a team, you will ensure accurate data processing and timely reporting.

Main duties:

• Take responsibility for client accounts within the Credit Control team
• Maintain accurate and up to date customer details and account records
• Send out monthly client statements/letters as required.
• Establish and maintain a positive professional relationship with Clients, Account Managers and Consultants.
• Respond promptly and completely to both client and internal enquiries to ensure that all queries are expediently and effectively closed thereby removing any payment obstacles
• Manage the administration of self-bill accounts, frameworks and consolidated invoices (where applicable), ensuring these are kept up to date
• Be able to manage and reconcile debtor accounts,
• Minimise bad debts and keep debtor days within a pre-agreed limit
• Produce weekly aged debt reports with analysis
• Review accrued income balances
• Invoice and credit note processing, cash posting
• Chase overdue invoices by telephone, email & letter within agreed timescales
• Maintain accurate records of all chasing activity
• Meet KPI targets as set by the company
• Provide regular updates to Credit Control Manager
• Work closely with commercial teams to ensure that processes are followed

Main responsibilities:

• Responsible for establishing and maintaining a positive professional relationship with Clients, Account Managers and Consultants
• Responsible for meeting KPIs set by the business
• Responsible for consistently driving system improvements and efficiencies in processes
• Responsible for compliance with all relevant legislation, and processes, policies, and procedures
• Responsible for taking reasonable care of your own health and safety and ensuring that you take reasonable care not to put other people (including fellow employees and members of the public) at risk by what you do or do not do in the course of your job
• Responsible for safeguarding assets within your control and posession, including but not limited to hardware, software, systems, or information, and to report any suspected breach in security without delay, to the relevant personnel as required
• Responsible for the non-disclosure of any confidential information and/or trade secrets of the Company to third parties and/or the misuse of any confidential information and/or trade secrets of the Company for your own purpose/benefit
• Responsible for establishing, maintaining, and developing excellent working relationships with colleagues within your department and the wider Company
• Responsible for delivering exceptional levels of customer service; both to internal and external customers
• Responsible for communicating with people in a respectful, courteous, and professional manner at all times

Educational/qualification attainments:

AAT qualification (or working towards)

Knowledge, skills and experience:

• Credit control experience/intermediate accounts skills (desirable)
• Ability to manage and prioritise and extensive caseload
• Excellent time management skills and proactive with deadlines
• IT literate, working knowledge of Microsoft Packages
• High standard of numeracy, accuracy and attention to detail
• Excellent organisational skills
• Excellent communication skills – written and verbal
• Excellent telephone manner and ability to recover debts with ease
• Ability to work under pressure and use own initiative

What we offer:

Fantastic employee benefits including:

• A flexible working environment, with the opportunity for hybrid working
• Health Cashback scheme
• Life Assurance of 4 x salary
• A generous annual leave entitlement of 25 days holiday plus bank holidays (rising to 27 days holiday after two years’ service)
• Opportunity to purchase additional annual leave through salary sacrifice
• A day off for your birthday
• A Giving Back day – to offer your services to the local community
• Electric Vehicle Salary Sacrifice Scheme (subject to qualifying eligibility criteria)
• Cycle to Work Salary Sacrifice Scheme (subject to qualifying eligibility criteria)
• Opportunity to join our 3% interest Christmas savings scheme
• Employee referral scheme; you can earn between £250 and £500 for each successful referral into the business
• Regular social, health and well-being events
• Free on-site parking
• On-site Gym