Credit Controller (6-9 months FTC)

greene king; Bury St Edmunds; Hybrid; GBP 24,000 - 36,000; Full time

Job summary

Join a leading pub company as a Credit Controller on a hybrid working, fixed term contract. This role involves managing customer accounts, ensuring timely payments, and maintaining excellent relationships with clients. You'll thrive in a supportive environment that values your contributions and offers career development opportunities. With a rich history in hospitality, this innovative firm is dedicated to pouring happiness into lives while providing a rewarding work experience. If you're a proactive team player with strong credit management skills, this opportunity is perfect for you.

Benefits

Career development opportunities

33% discount on brands

Free employee assistance program

50% discount at Greene King Inns

Referral bonus of £1,500

Wagestream access

Retail discounts up to 30%

Qualifications

• Experience in credit management and handling customer accounts.
• Strong communication and customer service skills are essential.

Responsibilities

• Manage ledger and escalate overdue debts to avoid write-offs.
• Handle payment collections and release orders on time.
• Provide administrative support and respond to queries efficiently.

Skills

Credit Management

Communication Skills

Customer Service

Excel Skills

Attention to Detail

Organisational Skills

Ability to Work Under Pressure

Tools

Procure Wizard

Microsoft Excel

Job description

Company Description

As a Credit Controller (6-9 months FTC) based in our office in Bury St Edmunds on a hybrid working, fixed term contract basis, your role will be dealing with incoming calls and emails, releasing orders for delivery, daily contact with customers and field-based personnel, and collection of payment to enable orders to be released.

Join us at Greene King, the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today, our 39,000 strong team are the guardians of what’s wholly British, the pub experience.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could receive £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…

Job Description

This advert will close on Monday 23rd December 2024

Fixed term contract position for 6-9 months

Your role as a Credit Controller...

• Controlling your own ledger and ensuring overdue debt is escalated quickly to avoid unnecessary risk and potential write offs.
• Collection of payments.
• Releasing orders within scheduled timeframes and to deadline.
• Dealing with disputed invoices as well as liaising with the legal team on irrecoverable debt.
• Day to day administration support e.g. copy invoices, statements, customer accounts etc.
• Dealing with telephone and email queries quickly and efficiently.
• Building excellent relationships with customers as well as peers in other departments.
• Use of online platforms such as Procure Wizard.
• Putting together weekly excel reports to send to the Sales Development Managers on overdue debts.
• Supporting colleagues to help cover tasks periodically.

What you'll bring...

• Good credit management experience.
• Ability to work well under pressure & in a changing environment.
• Able to meet deadlines and performance targets.
• Excellent attention to detail.
• Excellent communication and customer service skills.
• A strong team player with excellent planning and organisation skills.
• Proactive and methodical.
• Good excel skills and familiar with Windows.

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