Credit Controller

Workforce Staffing; Worcester; Hybrid; GBP 26,000 - 30,000; Full time

Job summary

A leading staffing company is seeking an experienced Credit Controller to join their finance team in Worcester. The successful candidate will manage aged debt, support operational processes, and build strong customer relationships, ensuring timely payments are maintained. This full-time role includes competitive salary, annual leave, and opportunities for professional development in a hybrid working environment.

Benefits

25 days annual leave plus bank holidays

Company pension scheme

On-site parking

Opportunities for training and career development

Qualifications

• 1+ years' experience in credit control or accounts receivable preferred.
• Confident in managing difficult conversations.
• Familiarity with legal debt recovery processes.

Responsibilities

• Proactively manage a ledger of customer accounts.
• Make outbound calls and send emails to chase overdue accounts.
• Prepare and issue monthly statements and debtors reports.

Skills

Strong communication

Negotiation

Attention to detail

Organisational skills

Independence

Proficiency in Excel

Understanding of credit control procedures

Education

AAT qualification or working towards

Tools

Sage

Xero

SAP

Job description

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Job Title: Credit Controller
Location: Worcester, UK
Salary: £26,000 – £30,000 per annum (depending on experience)
Job Type: Full-time, Permanent
Reports To: Finance Manager / Financial Controller

Job Purpose:

We are seeking an experienced and confident Credit Controller to join our finance team in Worcester. The successful candidate will be responsible for managing and reducing aged debt, maintaining strong customer relationships, and ensuring timely collection of outstanding payments in line with company policies.

Key Responsibilities:

Proactively manage a ledger of customer accounts to ensure timely payment of invoices.

Make outbound calls and send emails/letters to chase overdue accounts professionally and effectively.

Monitor customer payment performance and escalate issues where necessary.

Allocate payments accurately to customer accounts.

Reconcile customer accounts and resolve queries or disputes in a timely manner.

Liaise with internal departments (sales, customer service, etc.) to resolve invoicing or delivery issues.

Prepare and issue monthly statements and debtors reports.

Support with month-end processes including bad debt provision and reporting.

Maintain accurate and up-to-date records of all communications and actions.

Skills & Experience Required:

Previous experience in a credit control or accounts receivable role (1+ years preferred).

Strong communication and negotiation skills.

Confident in managing difficult conversations while maintaining professionalism.

Good understanding of credit control procedures and relevant legislation.

Strong attention to detail and organisational skills.

Ability to work independently and prioritise workload effectively.

Proficiency in Microsoft Excel and experience with accounting software (e.g., Sage, Xero, SAP, etc.).

Experience dealing with high-volume accounts or B2B credit control.

Familiarity with credit checks and setting credit limits.

Knowledge of legal debt recovery processes.

AAT qualification or working towards (beneficial but not essential).

What We Offer:

Competitive salary package.

25 days annual leave plus bank holidays.

Company pension scheme.

On-site parking.

Hybrid working available after training/probation.

Opportunities for training and career development.

How to Apply:
Interested applicants should submit their CV and a brief cover letter to [emailprotected] outlining relevant experience and why they’re a good fit for the role.

Lauren watts
Accountancy & Finance Recruitment Consultant