Credit Controller

Westwood Recruitment; Wirral; On-site; GBP 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Credit Controller to join their team. This role involves managing customer payments, minimizing bad debts, and ensuring excellent service delivery. The ideal candidate will have at least 2 years of credit control experience and be comfortable with various online platforms. You will play a crucial role in maintaining financial health and fostering strong customer relationships. If you are organized, persistent, and passionate about finance, this opportunity could be your next career step in a dynamic environment focused on sustainable solutions.

Qualifications

• Minimum 2 years of experience in credit control with high transaction volumes.
• Organized and customer-focused with a strong telephone manner.

Responsibilities

• Manage customer payments and maintain accurate records.
• Provide excellent customer service and handle queries effectively.
• Escalate issues to the Credit Control Team Leader as needed.

Skills

Communication Skills

Conflict Resolution

Organizational Skills

Customer Focus

Persistence

Education

2 years of credit control experience

Tools

Microsoft Excel

SAGE

Credit Hound

ProActis

Tradex

Dwellant

Job description

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Recruitment Account Manager @ Westwood Recruitment

Job Title: Credit Controller

- Full time, in office

About Them:

Our client is a premier provider of Commercial Waste Management services, dedicated to offering efficient and sustainable waste solutions to businesses across various industries. As they expand their operations, they are on the lookout for a motivated Credit Controller to join their dynamic team.

About the Role:

As a Credit Controller, you’ll be responsible for ensuring that our clients' customers pay on time and minimizing bad debts. You’ll work closely with both internal and external teams to provide excellent customer service while meeting their targets.

Key Responsibilities:

• Manage a portfolio of customers, ensuring payments are made on time.
• Provide top-quality customer service to both internal and external customers.
• Handle a high volume of customer calls.
• Keep customer records updated to avoid delays in invoicing or statements.
• Update their accounts system (Credit Hound) with details of all collection actions.
• Process card payments.
• Set up and manage electronic direct debit agreements.
• Issue copy invoices to customers when requested.
• Build strong relationships with customers.
• Handle statement reconciliations and WIP statements for effective communication.
• Escalate any issues to the Credit Control Team Leader.
• Manage customer queries through their query system.

Experience & Skills:

• At least 2 years of experience in a credit control role, managing a high volume of transactions.
• Organised, customer-focused, and persistent in achieving goals.
• Comfortable handling statement reconciliations and working with online platforms like ProActis, Tradex, Dwellant, etc.
• Proven success in achieving cash collection targets and reducing aged debt.

Qualifications:

• 2 years of credit control experience

Key Skills:

• Strong communication skills, both written and verbal.
• Good knowledge of Microsoft Excel.
• Conflict resolution abilities.
• Confident and assertive telephone manner.

Knowledge:

• Knowledge of the full credit control process.
• Familiarity with SAGE, SAGE CRM, AMCS, or Credit Hound.

Seniority level

Entry level

Employment type

Full-time

Job function

Administrative, Finance, and Customer Service

Industries

Financial Services and Office Administration