Credit Controller

Beauparc; Wirral; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading financial services firm based in Wirral is looking for a Credit Controller to manage cash collections, enhance customer service, and handle high volumes of transactions. Candidates should have at least 2 years of credit control experience and be proficient in Excel. This role is full-time, Monday to Friday, offering a collaborative work environment and opportunities for career growth.

Qualifications

• At least 2 years of credit control experience handling high transaction volumes.
• Proven success in achieving cash collection targets and reducing aged debt.
• Excellent written and oral communication skills.

Responsibilities

• Manage your customer portfolio to ensure payments are made within agreed terms.
• Provide excellent customer service to internal and external clients.
• Handle high volumes of customer calls.

Skills

Customer service skills

Tenacity

Organization

Conflict resolution skills

Assertive telephone manner

Strong Microsoft Excel skills

Education

ICM Level 3

Tools

SAGE

SAGE CRM

AMCS

Credit Hound

ProActis

Tradex

Dwellant

Job description

About The Role

Working hours: Monday to Friday; 08:30 – 17:00

The Role

Reporting into the Head of Transactional Services, the role of our Credit Controllers is to collect cash in a timely manner while minimising bad debts. You will work collaboratively with internal and external stakeholders to ensure high customer service levels and target achievement.

Responsibilities:

• Manage your customer portfolio to ensure payments are made within agreed terms.
• Provide excellent customer service to internal and external clients.
• Handle high volumes of customer calls.
• Maintain accurate customer records to prevent delays.
• Update the credit system with collection activities.
• Process card payments and direct debit mandates.
• Issue copy invoices as needed.
• Build rapport with customers.
• Reconcile statements and manage WIP statements for effective communication.
• Escalate issues to line manager or team leader.
• Manage queries via the query management system.

The Ideal Candidate

Candidates should have at least 2 years of credit control experience handling high transaction volumes. The role requires tenacity, organization, and strong customer service skills. Experience with online portals like ProActis, Tradex, or Dwellant is preferred. Proven success in achieving cash collection targets and reducing aged debt is essential.

About You

• ICM Level 3 - desirable
• Minimum 2 years credit control experience
• Customer service experience - desirable
• Excellent written and oral communication skills
• Strong Microsoft Excel skills
• Conflict resolution skills
• Assertive telephone manner
• Experience with end-to-end credit control processes
• Knowledge of SAGE, SAGE CRM, AMCS, Credit Hound - desirable

About Us

Join us on the journey… Beauparc has grown over 30 years into a group of nearly 3,000 people, sharing a vision of safety, wellbeing, innovation, and sustainability. We are committed to responsible resource management, customer satisfaction, and environmental practices. We value talented, passionate, and dedicated individuals who challenge each other for better outcomes. Take the first step today and join us on this journey.

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