Credit Controller

Booker Group; United Kingdom; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Staff discount

Pension scheme

Health and wellbeing support

Save As You Earn / Share scheme

Job summary

Booker is seeking an experienced Credit Controller to manage a portfolio of customer accounts within the Retail sector. You will ensure outstanding balances are proactively managed and payments are received on time, while collaborating with internal teams to maintain accurate ledgers.

The role requires strong communication, organisation and a proactive approach to problem solving, with emphasis on cash collection and risk management. This is a on-site position within our Retail Finance team.

Qualifications

• Experience in a Credit Control environment
• Strong understanding of Credit Management, Debt Recovery and Cash Collection
• Excellent communication and customer service skills
• Organised with ability to manage varied workload and meet deadlines
• Ability to work under pressure and take initiative

Responsibilities

• Build and maintain relationships with internal stakeholders across branches, depots, customer services and sales teams
• Develop professional relationships with customers and provide a customer-focused service
• Proactively manage collection activity to maximise cash recovery and minimise delinquent debt
• Manage the process of failed payments and suspend trading until payment is received
• Collaborate with the Debt Collection team to recover delinquent debt
• Monitor and manage customer credit limits to minimise risk and support business needs

Skills

Credit management

Cash collection

Communication skills

Organizational skills

Problem solving

Tools

SAP

Job description

What's in it for you

At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
• Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates
• An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
• After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
• Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
• Life Assurance - You are covered for death in service life cover of up to three times annual pay
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
• A great holiday package

About the role

Due to an internal restructure, an exciting opportunity has arisen for an experienced Credit Controller to join our Retail team. The role will involve managing a portfolio of customer accounts across our Retail sector, covering a diverse range of customers from Independent Retailers, Multi-Site Retailers, Forecourts, Fascia Branded Retailers and National Account Groups.

Working as part of a team, you will have responsibility for managing your own portfolio of accounts, ensuring outstanding balances are proactively managed, and payments are received within agreed terms.

The ability to work collaboratively, support colleagues and share information effectively is therefore essential. The team is multifunctional and covers all aspects of Credit Control.

We are looking for people who are organised, proactive and commercially aware, with strong communication skills and the ability to build positive relationships with customers and internal stakeholders.

You will be responsible for

• Build and maintain strong working relationships with internal stakeholders, including colleagues who are based in Branch and Depot, Customer Services, Retail Sales Teams and National Account Sales teams.
• Develop strong, lasting relationships with customers, providing a professional and customer-focused service.
• Proactively manage collection activity to maximise cash recovery and minimise doubtful or delinquent aged debt.
• Manage the process of failed payments ensuring the suspension of further trading until payment has been received.
• Working collaboratively with the Debt Collection team for the recovery of any delinquent debt.
• Proactively resolve customer and account queries to minimise payment delays and ensure prompt payment
• Work with Sales Ledger team to ensure timely cash allocation
• Proactively monitor and manage customer credit limits to minimise risk and support business needs.
• Produce weekly Aged Debt detailing reasons for any overdue balances
• Monthly review of ledger for Credit Insurance referrals

You will need

• Previous experience in a Credit Control environment, with a strong understanding of Credit Management, Debt Recovery and Cash Collection.
• Experience using SAP would be considered preferred
• Strong organisational skills, with the ability to manage a varied workload and meet deadlines while maintaining a high level of accuracy.
• The ability to work effectively under pressure, demonstrating determination, initiative and a proactive approach to problem solving.
• Excellent communication and customer service skills, with the ability to build and maintain positive, professional relationships with customers and internal stakeholders.
• Strong attention to detail, particularly when managing financial information, customer accounts and payment allocations.
• A collaborative approach to teamwork, with the ability to work independently while supporting colleagues where required.
• Commercial awareness, with an understanding of the importance of cash collection, credit risk and maintaining healthy customer accounts.

About The Company

Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, as well as six support centre location