Credit Controller

Kitson Boyce LLP.; Torquay; On-site; GBP 18,000 - 22,000; Part time

Job summary

A well-established law firm seeks a part-time Credit Controller in Torquay to lead debt recovery and implement credit control practices. This role offers the chance to establish a new function within a supportive environment, requiring strong communication skills and proven credit control experience.

Benefits

Flexible working arrangements

Autonomy in role

Competitive salary and benefits package

Qualifications

• Proven experience in credit control, ideally within professional services.
• Strong communication and negotiation skills, especially over the phone.
• Comfortable implementing and using credit control software.

Responsibilities

• Review, assess, and recover outstanding and historic debt.
• Develop and implement efficient credit control processes.
• Monitor debtor days and provide regular reports to senior leadership.

Skills

Communication

Negotiation

Empathy

Firmness

Process Improvement

Tools

Credit Control Software

Reporting Tools

Job description

Hours: Part-time, permanent contract
Location: Torquay

About Us

We are a well-established and growing law firm with a team of around 100 professionals. As we continue to scale, we are creating a new role for a Credit Controller to take ownership of our debt recovery processes and implement strong credit control practices for the future.

The Role

Working Pattern: Part-time (minimum 3 days per week)
Reports to: Head of Dispute Resolution and Insolvency
Salary: Circa £30,000 (full-time equivalent)
Contract Type: Permanent

This is a unique opportunity to establish and lead the credit control function in a professional services environment, working closely with the existing accounts team. You’ll be responsible for managing accounts receivable, recovering historic debt, and embedding clear and effective systems. You’ll deal with a wide range of clients—from individuals managing emotionally sensitive matters (e.g. probate, wills) to commercial clients—requiring both empathy and assertiveness.

Key Responsibilities

• Review, assess, and recover outstanding and historic debt.
• Develop and implement efficient and ethical credit control processes and systems working closely and collaboratively with the accounts team.
• Create systems to carry out and maintain proactive chasing of debt by all appropriate means of communication.
• Work cross-functionally with wider internal teams to ensure compliance and billing discipline.
• Maintain accurate client account data and produce clear reporting.
• Tailor communication approach based on the nature of the client and debt.
• Monitor debtor days and provide regular reports to senior leadership.
• Lead system/process improvement and support training for best practice.

About You

• Proven experience in credit control, ideally within professional services (legal, accountancy, consultancy).
• Skilled at balancing empathy and firmness when managing debt.
• Process-driven with the ability to take initiative and introduce improvements.
• Strong communication and negotiation skills, especially over the phone.
• Comfortable implementing and using credit control software and reporting tools.

Position: Credit Controller

Location: Torquay

Contract: Part-time, Permanent

• Experience working in a legal environment.
• Familiarity with SRA guidelines or similar regulatory frameworks.

Why Join Us?

• Build a new function from the ground up with full support from leadership.
• Work in a collaborative, client-focused firm with a strong ethical foundation.
• Enjoy flexible working arrangements and autonomy in your role.
• Competitive salary and benefits package.