Credit Controller

One to One personnel Limited; Southend-on-Sea; On-site; GBP 35,000; Full time

Job summary

An established industry player is seeking a skilled Credit Controller to join their dynamic team. In this role, you will oversee credit control operations, ensuring effective debt collection and compliance with financial regulations. Your expertise in negotiation and communication will be vital as you manage customer relationships and collaborate with sales and finance teams. This position offers an exciting opportunity to contribute to the financial health of a global brand while enjoying a supportive work environment. If you are detail-oriented and thrive under pressure, this role is perfect for you.

Benefits

25 days holiday

60% staff discount

Staff sample sale

Staff Christmas gifts

Qualifications

• Minimum 3 years’ experience in credit control, ideally in a fast-paced environment.
• Strong negotiation and communication skills with a professional approach.

Responsibilities

• Assess customer creditworthiness and set credit limits.
• Monitor accounts and chase overdue invoices through various means.
• Prepare and present monthly debtor reports to finance teams.

Skills

Credit Control Operations

Negotiation Skills

Communication Skills

Problem-Solving Abilities

Attention to Detail

Legal Procedures Initiation

Excel (VLOOKUPS, Pivot Tables)

Familiarity with UK Financial Regulations

Education

CICM Qualifications

Tools

Sage 200

Styleman

Job description

Credit Controller

Watford

Up to £35,000 based on qualifications and experience

One to One Personnel is proud to be working with our global brand client who is looking to hire a Credit Controller based at their head office in Watford.

To be considered for this role you must have the following experience:

• Minimum 3 years’ experience in a Credit Controller role, with proven expertise in supervising credit control operations, ideally within a fast-paced environment.
• Experience with Credit Insurance policies and reporting requirements.
• Strong negotiation and communication skills with a confident, professional approach.
• Ability to work under pressure and manage multiple priorities. Excellent attention to detail and problem-solving abilities.
• Experience in initiating legal procedures. Experience in using ERP/accounting systems an advantage (Sage 200, Styleman).
• Excel (minimum knowledge up to VLOOKUPS and Pivot Tables).
• Familiarity with UK financial regulations and credit management best practices.
• Working towards or holding CICM qualifications (preferred but not essential).

Role and Responsibilities

Credit Management & Risk Assessment

• Assess new and existing customers’ creditworthiness, setting appropriate credit limits.
• Conduct credit checks using financial reports and credit agencies.
• Ensure adherence to the company’s credit policy, reviewing and updating as needed.
• Work closely with sales and finance teams to approve or escalate credit applications.

Debt Collection & Accounts Receivable Management

• Monitor customer accounts and chase overdue invoices via calls, emails, and written reminders.
• Maintain an aged debt report, highlighting risks to senior management.
• Negotiate and agree payment plans where necessary.
• Liaise with legal teams and external debt collection agencies for escalated cases.

Cash Flow & Reconciliations

• Ensure cash collection targets are met to support the company’s liquidity.
• Reconcile customer payments, accounts, and invoices, resolving discrepancies.
• Work with the finance team on cash flow forecasting and bad debt provisions.

Customer & Stakeholder Management

• Develop strong relationships with customers to facilitate on-time payments.
• Work closely with sales and account management teams to resolve disputes.
• Provide regular updates to senior management on outstanding debts and collection performance.

Compliance & Reporting

• Maintain accurate records of customer transactions, credit limits, and payment terms.
• Prepare and present monthly debtor reports to finance and leadership teams.
• Ensure compliance with financial regulations and data protection laws.

The scope of the role and responsibilities may be expanded or vary depending on the needs of the Company’s business to adapt to changing market conditions.

Benefits

• 25 days holiday.
• 60% staff discount across the brands.
• Staff sample sale.
• Staff Christmas gifts.

If you have all the skills above and feel this is the role for you, please do not hesitate to contact us at 121 Personnel on 01702 464444 or forward your CV to [e-mail].