Credit Controller

Alexander Dennis Limited; Skelmersdale; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading company in sustainable transportation as a Credit Controller, managing customer debts and ensuring timely payments for a growing portfolio. This role emphasizes relationship building, effective communication, and proactive problem-solving skills. Alongside comprehensive benefits, you'll play a key part in our mission to provide reliable mass transportation solutions.

Benefits

Generous salary package

Flexible working options

Ongoing employee development

Annual leave entitlement

Pension scheme

Access to Employee Assistance Programme

Cycle to work scheme

Discounted gym membership

Qualifications

• Experience managing collections on approximately 1000 customer accounts.
• Good working knowledge of ERP financial systems and Excel, including vlookups.
• Proven self-starter with a proactive attitude.

Responsibilities

• Managing and collecting outstanding debts for customer accounts.
• Building strong customer relationships to ensure timely payments.
• Daily allocation of customer receipts and resolution of queries.

Skills

Negotiation

Problem Solving

Customer Service

Analytical Skills

Time Management

Tools

ERP Financial Systems

Microsoft Excel

Job description

Credit Controller *This is an Internal opportunity only*

Skelmersdale

POSITION SUMMARY:
Join Alexander Dennis as a Credit Controller and take ownership of managing and collecting outstanding debts for a portfolio of customer accounts. This role involves building strong customer relationships, ensuring timely payments, and supporting the wider Accounts Receivable team. If you're a proactive, self-motivated individual with strong negotiation and problem-solving skills, we'd love to hear from you!

WHAT YOU WILL DO:

• To build strong working relations with all nominated customers to effectively manage and control debtors within agreed policy and procedures
• Ensure that customer payments are received to terms and accounts are maintained within authorised credit limits
• Achievement of cash collection and debtors targets
• Daily allocation of customer receipts
• Timely and efficient resolution of all customer queries, working with relevant business colleagues as required
• Ensure all monthly statements and reports are run and distributed without delay
• Processing of customer credit notes
• Absence cover for colleagues as required
• Carry out other department’s duties as required
• Effective credit evaluation and control for our Aftermarket business. Timely collection of outstanding debts, control of credit limits and timely resolution of queries (including monitoring and support of subsidiary companies’ debtors)
• Control and administration of monthly Contra accounts between sales and purchase ledger
• Control of departmental post and equipment (franking machine, printers etc)
• Support and identify improvement opportunities across all activities and implement to maximise process efficiency via increased automation and providing appropriate governance
• Build strong collaborative relationships with all stakeholders/customers
• Completion and upkeep of related documented processes
• Any other related activities/project work as required

WHAT YOU NEED TO BE SUCCESSFUL:

• Experience of managing collections on a large volume of customer accounts (approx. 1000)
• Proven strong negotiation and influencing skills
• Proven track record in query resolution and conflict resolution
• Good working knowledge and experience of using ERP financial systems
• Good range of Microsoft Skills including outlook, word and excel
• Strong excel skills, including use of vlookups
• Excellent customer service skills
• Ability to communicate at all levels via different mediums
• Good analytical and problem solving skills
• Excellent time management skills
• Excellent team working skills
• Proven self-starter with ability to work independently
• Self-motivated and proactive with a positive and ‘can do’ attitude
• Passionate about achievement of personal, team, department and organisational goals
• Professional, respectful approach

WHY JOIN OUR TEAM:

• Generous salary package – we reward our people at the level they deserve.
• A 37-hour working week, with flexible working options, giving you that much needed work/life balance.
• Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions.
• Annual leave entitlement which increases with tenure.
• Pension scheme to help you save for the future.
• Access to our Employee Assistance Programme which offers practical, impartial support on issues impacting your life.
• Cycle to work scheme, discounted gym membership as your health and wellbeing is important to us.

OUR WHY:

We move people. The world's most precious cargo.

We are driven by our purpose: we move people. Our vision is to lead the evolution of sustainable on-road mass transportation and mobility and our mission is to design, deliver, and support market-leading bus and motor coach solutions that are safe, accessible, efficient, and reliable.

NEXT STEPS:

If this sounds like you, and you’re interested in coming ‘aboard’, then we would love to hear from you. Please complete our online application form and attach your CV!

We care deeply about being inclusive and we encourage applications from people with diverse backgrounds and experiences.

If you are an internal applicant, you have a responsibility to inform your current line/department manager and local human resources representative before applying for the role.

Due to the volume of vacancies and applications, we would prefer that you submit your application online. If however, you require an alternative method of applying, please give us call on [phone] or send an email to [e-mail]