Credit Controller

Fragomen; Sheffield; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A global finance team in Sheffield is seeking a Credit Controller responsible for managing collection processes and client relationships. The ideal candidate will have experience in credit control, strong computer skills, and the ability to communicate effectively. The role offers a competitive salary and a comprehensive benefits package, including health and wellness programs, professional development opportunities, and hybrid working arrangements.

Benefits

Competitive Salary

Health and Wellness programs

Professional Development opportunities

Hybrid Work Arrangements

25 days annual leave

Qualifications

• Relevant experience in credit control, preferably within the professional services industry.
• Ability to demonstrate ownership of assigned work.
• Ability to seek assistance to resolve problems when necessary.

Responsibilities

• Ensure prompt payment of customer invoices within agreed credit terms.
• Resolve collections issues with clients.
• Direct and resolve client invoice queries.

Skills

Credit control experience

Ability to multi-task

Strong computer skills

Self-motivation

Verbal communication

Written communication

Tools

Excel

Word

Job description

Team: EMEA Finance – Billing & Collections

Office Location: Sheffield, UK

The role:

This role is responsible for the collection of outstanding amounts in line with agreed credit terms, submission of client statements and consolidated billing schedules for key clients and working with all interested parties to deliver on target collection performance for the UK practice. The role is responsible for collections for EMEA region in addition to Global Clients as directed.

What your day will look like:

• Ensure prompt payment of customer invoices within agreed credit terms.
• Resolve collections issues with clients, establishing good relations with client AP departments and relevant contacts.
• Coordinate and monitor distribution of monthly client reminder statements and subsequent collections correspondence.
• Direct and resolve client and general invoice queries that arise.
• Responsibility for management of global key clients (blue chip) including monthly billing, management of billing process, liaising with client service team, resolving queries to ensure cash collections globally.
• Update Finance Management Team weekly regarding collection efforts
• Escalate collection issues to managers/partners in a timely manner
• Support the Client Service Managers (CSM) with collection recommendations
• Prepare debtors reporting and analysis, to present to Partners, Finance Managers and CSM’s on a monthly basis.
• Review new clients/updated engagements for financial stability and appropriate collection terms.
• Prepare anticipated payment schedule and report against budget/target for each practice/client
• Arrange special payment terms as approved by Practice Leaders with clients as directed and permitted under firm collections guidelines.
• Make recommendations regarding the write-off of old uncollectable balances or immaterial balances outstanding.
• Make recommendations to Finance Management for the referral of outstanding balances to Collections Agents.

The team:

We are recruiting a Credit Controller to join our global EMEA Billing & Collections team in Sheffield on a full-time permanent basis. This is a great opportunity to join a global finance team.

What we are looking for:

• Relevant experience in credit control, preferably within the professional services industry.
• Ability to multi-task and meet deadlines.
• Strong computer skills including Excel and Word.
• Ability to demonstrate self-motivation and ownership of assigned work.
• Ability to seek assistance to resolve problems when necessary.
• Ability to communicate diverse information to resolve client’s issues.
• Strong written and verbal communication skills.

Preferred skills:

What we offer:

A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges, and will work with dedicated, friendly and ambitious people, where providing exceptional client service is at the core of what we do. We are extremely proud of our diverse workforce at Fragomen, and we are fully committed to providing equal opportunities.

At Fragomen, we value our employees and are committed to providing a comprehensive benefits package that supports your well-being and professional growth. Our UK offerings include:

• Competitive Salary: We offer salaries that reflect your skills and experience
• Health and Wellness: A comprehensive employee assistance programme, gym discounts, medical insurance, Headspace membership and wellbeing platforms
• Lifestyle and Savings: Discount platforms, cycle to work scheme, electric car lease scheme, season ticket loans and family support resources
• Protection and Security: Life assurance, group income protection and a workplace pension scheme including a 5% employer contribution
• Time Away from Work: 25 days annual leave, + bank holidays and 3 personal leave days. Enhanced family leave policies, volunteering days and birthday leave
• Professional Development: Access to our e-learning platform, mentoring schemes and training bursaries (where applicable)
• Hybrid Work Arrangements: The Firm operates a global hybrid working policy which supports flexibility. Depending on your role, you can agree with your manager a minimum of two days per week working in your local office. Flexibility is important, and additional days in the office may be required based on your role, and / or team and business need

What to expect:

• Once you have submitted your application, our Talent Acquisition team will review your skills and experience. If these match the requirements of the position, a member of our team will contact you to schedule an initial phone call.
• If shortlisted, you will be invited to participate in our interview process, which will consist of at least two stages, one of which will be conducted in-person. Depending on the role, you may also be required to complete a written assessment.
• After the interviews, we will carefully evaluate all candidates and make our final decision. You will be notified of the outcome and feedback will be provided.
• At Fragomen, we are committed to fostering an inclusive and accessible workplace for all applicants and employees. If you require any specific accommodations or support during the interview process, please let us know, and we will consider what reasonable adjustments are possible to meet your needs

Who we are:

At Fragomen, we are more than a global immigration services provider – we are pioneers shaping the future of mobility. With a passion for navigating the complexities of immigration, we help individuals and businesses transcend borders, unlocking opportunities around the world. As a diverse, forward-thinking, global business, we combine deep expertise with innovative technology to craft solutions that not only simplify the immigration process but also drive strategic success for our clients. Whether it is assisting multinational companies or helping people start new chapters in their lives, we are driven by the belief that global movement is the key to unlocking a world of possibilities.

We are proud of our team spirit, and we like to reflect this in the way that we work and everything we do. Our Responsible Business Practices (“RBP”) prioritise Fragomen’s social responsibility through a cohesive strategy covering five key focus areas of Wellbeing, Diversity, Equity and Inclusion, CSR, Pro Bono and Sustainability. Our RBP initiatives offer great opportunities for everyone at Fragomen to feel included, get involved and shape thoughtful initiatives and activities. For more information, please visit our website - https://www.fragomen.com/about/responsible-business-practices.html

Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.

All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position's location, and conducting a comprehensive background check, where permitted by local regulations.