Credit Controller

Smithers; Shawbury; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Company pension

Life assurance 4x

Half-day Friday

Semi-flexible hours

Private medical insurance

Employee Assistance Scheme

Ride to work

Supportive environment

Job summary

Smithers is seeking a proactive Credit Controller to support our UK and EU businesses. You will manage ledgers, review aging, and drive debt collection while maintaining strong customer relationships.

The role requires excellent numerical and communication skills, meticulous attention to detail, and the ability to work independently within deadlines. A supportive finance team and flexible environment are offered.

Qualifications

• Strong numerical and analytical skills and high accuracy.
• Excellent written and verbal communication abilities.
• Experience with debt collection and customer relationships.
• Ability to work independently and manage tasks with ownership.

Responsibilities

• Maintain customer ledgers and aged debt reports with insights.
• Identify customers with cash-flow or credit risk issues.
• Manage emails via shared mailboxes and respond promptly.
• Collaborate with internal teams to support cash collection.
• Set up new accounts and update existing ones accurately.
• Support month-end close and provide required reporting.
• Assist with VAT information and VAT returns where needed.

Skills

Numerical skills

Analytical thinking

Attention to detail

Communication skills

Customer service

Prioritisation

Problem solving

Independent working

Flexible hands-on

Education

Accounting qualification

Equivalent experience

Tools

Finance systems

Job description

Join Our Team

We are looking for a proactive and organised Credit Controller to join our finance team to support our UK and EU businesses. This is an excellent opportunity for an experienced individual who is passionate about maintaining strong customer relationships while ensuring effective debt management.

Key Responsibilities

1. Maintain accurate customer ledgers, review ageing reports, and provide clear insight into outstanding balances, debt trends, and collection priorities
2. Identify and elevate customers who may be experiencing cash-flow difficulties or present increased credit risk.
3. Handle incoming emails through designated shared mailboxes and respond to customer queries promptly.
4. Liaise with internal departments and business managers where appropriate to support the cash collection process.
5. Set-up of new customer accounts and amendments to existing accounts, ensuring all relevant information and documentation is maintained accurately.
6. Support the month-end close process and provide information required for regular and month-end reporting.
7. Support the preparation of information relating to VAT requirements and assist with VAT returns where appropriate.

About You

The ideal candidate will have:

• Strong numerical and analytical skills.
• High level of accuracy and attention to detail.
• Excellent written and verbal communication skills.
• Strong customer service approach.
• Ability to prioritise workflow and deliver required outputs within agreed timescales.
• Logical thinking and problem-solving ability.
• Ability to work independently and take ownership of tasks.
• Flexible, hands‑on approach with the ability to assist with ad‑hoc requirements.
• Commitment to quality and procedural compliance.

Desirable

• Experience of using finance systems and technology to improve processes
• Relevant accounting qualification or equivalent experience

What We Offer

• Up to 5% match Company pension scheme.
• 4 x annual life assurance.
• Half day Friday
• Semi-flexible start and finish time
• Private medical insurance
• Employee Assistance Scheme
• Ride to work scheme
• Supportive and friendly working environment.

Smithers is an equal opportunities employer