Credit Controller

Posturite Ltd; Selmeston; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading ergonomic services provider is seeking a Credit Control Assistant to manage outstanding debts and resolve queries. The ideal candidate will have strong attention to detail and experience in credit control. Responsibilities include making calls to clients, handling queries, and using Microsoft Navision for payments and reconciliations. A proactive approach and excellent communication skills are essential.

Qualifications

• Experience in a credit control environment is essential.
• Proven ability to chase debts via email and phone.
• Ability to operate across multiple systems.

Responsibilities

• Call companies to chase outstanding debts.
• Handle credit control queries via phone.
• Input and reconcile payments daily on Microsoft Navision.

Skills

Attention to detail

Strong verbal communication

Fast keyboard skills

Organizational skills

Time management

Tools

Microsoft Office 365

Microsoft Navision

Credit Hound

Job description

The Role

Posturite has developed long-standing relationships with many FTSE clients and government bodies as the leading UK provider of ergonomic services. With a turnover in excess of £40m, we need to engage with these clients regarding unpaid invoices due to oversight or errors. As the business grows, we are expanding our team to add resource, joining a team of 5 Credit Control Assistants to chase debt owed and resolve invoice queries.

Key Responsibilities

• Call companies to inform them of outstanding debts and chase for payment
• Handle credit control queries via phone
• Resolve hardcopy queries received via post
• Minimize duplications by liaising with customer services and investigating efficiently
• Send copy invoices as requested
• Amend invoices with incorrect details
• Send out statements at the start of each month
• Maintain monthly communication with Sales Account Managers to understand accounts and overdue invoices, ensuring correct debt collection letters are sent
• Input and reconcile payments daily on Microsoft Navision, matching figures with daily banking reports
• Allocate payments to correct accounts
• Follow policies and procedures diligently, reporting breaches to your team leader

What You'll Bring

• A team player committed to providing the best outcomes for clients
• Strong attention to detail
• Accurate, fast keyboard skills
• Excellent verbal and written communication skills
• Methodical approach with minimal errors
• Strong organizational skills
• Ability to use initiative
• Excellent time management skills
• Ability to manage weekly tasks effectively
• A proactive attitude towards resolving issues
• Positive outlook and upbeat attitude

Technical Experience

• Proficient in Microsoft Office 365
• Experience in a credit control environment
• Strong Excel and analytical skills
• Knowledge of Credit Hound or similar systems
• Experience chasing debts via email and phone
• Ability to operate across multiple systems
• Team player focused on delivering optimal outcomes
• Attention to detail
• Excellent verbal and written communication skills