Credit Controller

Bupa Care Homes (HH Bradford) Limited; Salford; Hybrid; GBP 24,000 - 29,000; Part time

Benefits offered by this job

Holiday allowance

Wellbeing programme

Employee assistance

Pension

Discounts

Job summary

Bupa Care Homes (HH Bradford) Limited is hiring a Credit Controller to join the Cromwell Hospital Billing & Credit Control team in Salford. The role is 30 hours per week, hybrid with up to 2 days in the office, and offers a salary from £26,400 prorated to reflect part-time hours.

You will manage a debt portfolio, liaise with customers, chase overdue invoices, and support senior management with account updates and reporting. Strong Excel and Compucare knowledge preferred.

Qualifications

• Good knowledge of Compucare and Report Generator.
• Strong analytical skills with ability to search out relevant information and explanations.
• Proficient in Excel, Word and Outlook.
• Ability to identify opportunities for improvements in processes, controls and reporting; attention to detail and integrity checking.

Responsibilities

• Managing a debt portfolio with focus on resolving aged debt.
• Building relationships with customers and liaising daily with key contacts to pursue prompt payment of invoices.
• Checking and dispatching routine letters, including chasing of overdue accounts by telephone.
• Discussing accounts with patients and managing disputes with internal departments.
• Reviewing accounts and preparing details for collection agencies or solicitors as necessary after discussion with Billing and Credit Control Manager.
• Providing weekly updates on all accounts to senior management.
• Working with clients to minimise unallocated cash.
• Undertaking other tasks as directed by Billing and Credit Control Manager and team.

Skills

Compucare knowledge

Report Generator

Excel proficiency

Analytical skills

Communication skills

Stakeholder liaison

Tools

Microsoft Word

Outlook

Job description

Job Description:

Credit Controller
Bupa Place, Salford Quays
Permanent
Part time (30 hours)
Hybrid (up to 2 days per week in the office)
Salary from £26,400 (Prorated)

We make health happen

Our purpose at Bupa is to help people live longer, healthier, happier lives, and the 84,000 people we employ are at the heart of making this a reality. It requires focus and dedication -and as a global leader in healthcare we rely on a wide range of skills to help us achieve our ambitions.

This role supports the Health Services business unit (Bupa UK) and will form part of the Cromwell Hospital Billing & Credit Control team which sits within the Bupa UK Commercial & Finance team.

This role combines people leadership, stakeholder management and operational excellence, offering the opportunity to influence outcomes across Finance, Commercial Finance and operational teams while supporting exceptional patient and customer experiences.

How you’ll help us make health happen

• Responsible for managing a debt portfolio of customers, with a focus to resolving aged debt.
• Building good relationships with customers and liaising on a daily basis with key contacts to pursue prompt payment of invoices.
• Checking and dispatching routine letters, including a systematic review and chasing of overdue accounts by telephone.
• Discussion with patients regarding their account and other general queries. Including management of disputes and liaising with internal departments regarding account queries.
• Reviewing accounts and preparing details to be passed to collection agencies and solicitors as necessary after discussion with the Billing and Credit Control Manager.
• Provide weekly updates on all accounts to senior management.
• Working with clients to ensure that unallocated cash is kept to a minimum.
• Preparing other tasks in line with the nature of the post as directed by the Billing and Credit Control Manager.
• To build and maintain effective working relationships across Finance and with other colleagues across the business.
• To undertake other projects and assignments, as required, to support the Billing and Credit Control Manager and other members of the Credit Control & Billing Teams.

Key Skills/Qualifications needed for this role

• Good knowledge of Compucare and Report Generator
• Strong analytical skills, with the ability to search out relevant information and explanations.
• Proficient in Excel, Word and Outlook
• Ability to identify and act on opportunities for improvements in processes, controls and reporting. Attention to detail and integrity checking
• Ability to challenge the status quo and an appetite to understand complex processes.
• Highly developed influencing and collaboration skills, with the ability to enthuse and get the buy in of internal or external individuals.
• Ability to work to deadlines.
• Strong interpersonal and communication skills, both written and verbal.
• High level of work organisation, self motivation, drive for performance and improvement, and flexibility in approach and attitude, with the ability to work independently.
• Articulate with strong sense of commitment to openness, honesty and integrity in undertaking the role.
• Strong Customer Service skills
• Must be flexible in their approach to work as individual and team workloads, responsibilities and associated priorities can alter at short notice.

Benefits

• 25 days holiday per year, pro rata to your contract.
• Access to a range of services to support your physical and mental wellbeing
• Access to our confidential employee assistance programme
• Workplace pension
• Online discounts covering your everyday shopping, entertainment, eating out and more.

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

If you require information regarding this role in an alternative format please email: [e-mail]

Time Type:
Part time
Job Area:
Finance & Accounting
Locations:
Bupa Place