Credit Controller

The British United Provident Association Limited; Salford; Hybrid; GBP 24,000 - 29,000; Part time

Benefits offered by this job

25 days holiday per year, pro rata to契

Wellbeing programme

Employee assistance programme

Workplace pension

Online discounts

Job summary

Bupa Place in Salford Quays is seeking a Credit Controller on a part-time basis to manage a debt portfolio and drive timely payments. You’ll build strong relationships with customers and liaise daily with key contacts to pursue invoices and resolve aged debt.

The role requires good Excel skills, data analysis, and the ability to challenge processes. You’ll work in a hybrid model, with up to two days in the office, and join a team focused on accurate billing, high service levels and continuous

Qualifications

• Experience in credit control or debt collection is advantageous.
• Strong numerical and data interpretation skills.
• Proficient in Microsoft Excel, Word and Outlook.
• Ability to identify process improvements and drive efficiency.

Responsibilities

• Manage a debt portfolio and focus on resolving aged debt.
• Build relationships with customers and liaise with key contacts for prompt payment.
• Dispatch routine letters and chase overdue accounts by telephone.
• Discuss account details with patients and handle general queries.
• Coordinate with internal departments on account queries and disputes.
• Provide weekly updates to senior management on account status.

Skills

Debt portfolio management

Customer relationship

Analytical skills

Excel

Word

Outlook

Process improvement

Attention to detail

Communication

Time management

Teamwork

Customer service

Tools

Compucare

Report Generator

Job description

Job Description: Credit Controller Bupa Place, Salford Quays Permanent Part time (30 hours) Hybrid (up to 2 days per week in the office) Salary from £26,400 (Prorated)

How you’ll help us make health happen

• Responsible for managing a debt portfolio of customers, with a focus to resolving aged debt.
• Building good relationships with customers and liaising on a daily basis with key contacts to pursue prompt payment of invoices.
• Checking and dispatching routine letters, including a systematic review and chasing of overdue accounts by telephone.
• Discussion with patients regarding their account and other general queries.
• Including management of disputes and liaising with internal departments regarding account queries.
• Reviewing accounts and preparing details to be passed to collection agencies and solicitors as necessary after discussion with the Billing and Credit Control Manager.
• Provide weekly updates on all accounts to senior management.
• Working with clients to ensure that unallocated cash is kept to a minimum.
• Preparing other tasks in line with the nature of the post as directed by the Billing and Credit Control Manager.
• To build and maintain effective working relationships across Finance and with other colleagues across the business.
• To undertake other projects and assignments, as required, to support the Billing and Credit Control Manager and other members of the Credit Control & Billing Teams.

Key Skills/Qualifications needed for this role

• Good knowledge of Compucare and Report Generator
• Strong analytical skills, with the ability to search out relevant information and explanations.
• Proficient in Excel, Word and Outlook
• Ability to identify and act on opportunities for improvements in processes, controls and reporting.
• Attention to detail and integrity checking
• Ability to challenge the status quo and an appetite to understand complex processes.
• Highly developed influencing and collaboration skills, with the ability to enthuse and get the buy in of internal or external individuals.
• Ability to work to deadlines.
• Strong interpersonal and communication skills, both written and verbal.
• High level of work organisation, self motivation, drive for performance and improvement, and flexibility in approach and attitude, with the ability to work independently.
• Articulate with strong sense of commitment to openness, honesty and integrity in undertaking the role.
• Strong Customer Service skills
• Must be flexible in their approach to work as individual and team workloads, responsibilities and associated priorities can alter at short notice.

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday per year, pro rata to your contract.
• Access to a range of services to support your physical and mental wellbeing
• Access to our confidential employee assistance programme
• Workplace pension
• Online discounts covering your everyday shopping, entertainment, eating out and more.

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

If you require information regarding this role in an alternative format please email: [e-mail]

Time Type: Part time

Job Area: Finance & Accounting

Locations: Bupa Place

Be at the heart of helping people live longer healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you.

Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.