Credit Controller

Hays; Ross-on-Wye; Hybrid; GBP 25,000 - 28,000; Full time

Job summary

Hays recrute pour un poste temporaire en contrôle de crédit à Ross-on-Wye. Le rôle implique la gestion des créances, la communication avec les clients, et l'optimisation des processus de recouvrement. Ce poste offre un salaire compétitif de £13-15 de l'heure avec des options de travail flexible, permettant de travailler à domicile trois jours par semaine.

Benefits

Options de travail flexible

Travail à domicile trois jours par semaine

Qualifications

• Expérience préalable en contrôle de crédit.
• Bonne expérience du service client.

Responsibilities

• Préparer et distribuer un rapport de dettes hebdomadaire.
• Identifier les créances en retard et commencer les actions de recouvrement.
• Promouvoir une communication exceptionnelle avec les clients internes et externes.

Skills

Credit control experience

Customer service experience

Job description

2-3 months Credit Control role - Ross on Wye - Temporary - Hybrid - £13-15 an hour

Your new company
Hays has the privilege of working with a client based in Ross on Wye who are looking to add to their credit control team on a temporary basis with the potential for the role to be extended beyond 2 months.

Your new role

• To prepare and distribute a week-long debt report and provide accompanying narrative.
• To identify debts that are overdue and commence the aged debt chase cycle. Be proactive in your approach to preventing debt going overdue.
• Issue overdue letters at appropriate intervals in accordance with the procedure, updating notes on the CRM system.
• Use appropriate means of communication, including letters, telephone and email contacts.
• Respond to any incoming queries as required, providing copies of any invoice documents to facilitate payment.
• Monitor and investigate whether overdue payments are appropriate, ensuring relevant notes are added to the CRM system, to provide AUK and the Sales team with any relevant client/ booking information. Escalate any risks as appropriate.
• Provide a weekly update of non-payment and any debt requiring escalation ( days). Where appropriate, make recommendations to initiate legal proceedings.
• Work closely with key stakeholders to ensure effective debt collection processes are in place and client payment queries are resolved in a timely manner.

Promote and maintain exceptional levels of communication with internal customers and external suppliers/clients.

Other

Adopt a continuous improvement approach and work with stakeholders to develop streamlined, high-quality and efficient processes.

The post holder will be required to undertake such tasks as may be reasonably expected within the scope and grading of the post.

What you'll need to succeed

• Previous credit control experience

• Good customer service experience

What you'll get in return
Pay rate of £13-14 an hour (£25,000-£28,000)

Flexible working options available.
3 days at home, 2 days in office

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #