Credit Controller

Marston Holdings; Oldham; Hybrid; GBP 27,000; Full time

Job summary

Marston Holdings, a leading figure in judicial services, seeks an experienced Credit Controller for a permanent role. You will manage client debts, ensure timely payments, and support the Accounts Receivable team in a hybrid working environment. The position offers a competitive salary up to £27,000, with additional benefits including enhanced maternity/paternity packages and health plans.

Benefits

Enhanced maternity and paternity packages

25 days holiday plus bank holidays

Health cash plan

Pension scheme

Staff discounts

Qualifications

• Experience in managing client debts and contacting customers about payments.
• Intermediate Excel skills (VLOOKUPs, PivotTables) are essential.
• Confidence in accounts reconciliation is important.

Responsibilities

• Proactively manage client debts and ensure timely payments.
• Support the Accounts Receivable team with reporting and projects.
• Initiate proceedings for overdue debts and discuss problematic accounts.

Skills

Intermediate Excel skills

Customer service experience

Problem-solving skills

Teamwork

Organizational skills

Education

AAT or CICM qualification

Tools

Live invoicing portals

Job description

Credit Controller

Marston Holdings Limited is looking for an experienced Credit Controller to join their team on a full-time, permanent basis. Marston Holdings is the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through market-leading, technology-enabled solutions.

The Position & Key Responsibilities

• Manage client debts proactively, ensuring timely payments within contractual terms.
• Contact customers regarding payment terms via phone, email, or face-to-face meetings.
• Log all client queries and record all Promise to Pays (PTPs).
• Support the Accounts Receivable team with reporting and ad hoc projects.
• Complete relevant forms for credit requests, write-offs, or refunds.
• Attend external customer visits and monthly ledger reviews.
• Initiate proceedings for overdue debts and discuss problematic accounts with the Credit Control Manager.
• Support the Credit Control team as needed and contribute to process improvements.
• Work towards individual and team KPIs and targets.

Person Specification

• Intermediate Excel skills (VLOOKUPs, PivotTables).
• Experience with live invoicing portals.
• Confidence in accounts reconciliation.
• AAT or CICM qualification is desirable but not essential.
• Excellent communication, teamwork, and organizational skills.
• Ability to multitask, prioritize, and manage time effectively.
• Customer service experience and problem-solving skills.

What’s in it for you:

• Hybrid working: 2 days in the office, 3 days from home.
• Salary up to £27,000.
• Permanent, full-time (37.5 hours/week).
• Enhanced maternity and paternity packages, subject to eligibility.
• 25 days holiday plus bank holidays.
• Health cash plan, pension scheme, and various staff discounts.

If this sounds like the job for you, please apply. Note that new starters will undergo DBS and County Court Judgment checks. We are an equal opportunity employer and committed to creating an inclusive environment for all employees.