Credit Controller

The New Homes Group; Nottingham; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading property services provider is seeking a Credit Control Advisor to enhance their team in Annesley. The role focuses on providing exceptional customer service by managing rent arrears, negotiating payment plans, and ensuring compliance. Successful candidates will receive full training and support towards industry-recognised qualifications, along with competitive benefits.

Benefits

23 days annual leave

Support with industry qualifications

On-site parking

Discounts on products and services

Career progression opportunities

Qualifications

• Experience in credit control or debt recovery as key requirement.
• Excellent telephone communication skills needed.
• Ability to manage relationships with landlords and tenants.

Responsibilities

• Provide first-class customer service and manage contentious situations.
• Arrange and monitor payment plans for rent arrears.
• Produce accurate Rent Account Reports and take detailed notes.

Skills

Customer Service

Communication

Relationship-Building

Time Management

Job description

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Countrywide is seeking driven and professional customer service specialists to join an established, passionate team supporting accounting within Countrywide’s estate agency network in Annesley.

We are looking for determined candidates to provide credit control and debt recovery services on rent arrears of residential tenancies. You will chase tenants and their guarantors for rent arrears by telephone and in writing, keeping our client landlords fully informed at all stages.

Responsibilities of a Credit Control Advisor:

• Provide first-class customer service to handle often contentious situations with tact and diplomacy.
• Utilize strong communication, influencing, and relationship-building skills.
• Take detailed notes of all conversations and actions for potential future legal proceedings.
• Arrange payment plans acceptable to both landlords and tenants, and monitor these to ensure compliance.
• Produce accurate Rent Account Reports to demonstrate how rent arrears have arisen over the tenancy duration.
• Study and gain our industry-recognised qualification, with full support provided, as compliance is key in the property industry.

Skills and Experience to be a Credit Control Advisor:

• Experience in credit control, debt recovery, retail, or customer service.
• Excellent telephone skills; confident and clear communication, both written and verbal.
• Ability to build and maintain relationships with customers and stakeholders.
• Effective time management and expectation management skills.

Benefits of being a Credit Control Advisor:

• Perks at Work – Discounts on products and services including electrical & travel.
• 23 days annual leave, increasing with long service.
• Full training provided with excellent career progression opportunities.
• Support with industry-recognised qualifications.
• Outstanding discounts across retail, entertainment, travel, and health.
• On-site parking.

About Countrywide and Connells Group:

Countrywide is part of the Connells Group, one of the UK’s largest and most successful estate agency and property services providers. Founded in 1936, with over 1,250 branches, the Group offers residential sales, lettings, new homes, mortgage services, surveying, conveyancing, and more.

Equal Opportunity Employer: Connells Group UK is committed to equal opportunities and encourages applications from all qualified candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.