Credit Controller

Information & Technology Management; Milton Keynes; Hybrid; GBP 25,000 - 45,000; Full time

Job description

Reference ID: R174354

Updated: 04/11/2025

Commercial and Retail

Location: Milton Keynes, United Kingdom

Where you fit in

This is a great opportunity to join the Customer Operations team and work as a Credit Controller for our industrial, commercial, small, and micro business customers. Reporting into the Cash and Collections Manager, you will be responsible for supporting our business’ aim to improve our bad debt exposure and achieve collections targets.

What’s the role?

As Credit Controller, We’ll Entrust You With:

• Maximising collections performance through high volume outbound and inbound contact - by phone and email channels
• Delivering strong collections performance for nominated accounts, to reduce and maintain the aged debt position
• Performing account, billing, and payment reviews to enable collection or corrective activity
• Working effectively with customers to reduce debt in a timely manner to meet agreed targets
• Resolving queries, ensuring they are managed efficiently within SLAs to obtain payment from customers
• Engaging with other business areas for support where appropriate to maximise timely dispute resolution
• Conducting Land Registry & other investigative searches to establish liability and manage accounts through to resolution
• Mitigating Shell Energy UK credit risk and escalate as appropriate to the Cash & Collections Manager
• Conducting ad hoc tasks to achieve monthly collection targets

What We Need From You

• Experience of B2B debt collection techniques
• Commercial Utility (Gas/Electricity) experience is desirable
• Good attention to detail, accuracy, and problem-solving skills
• Excellent telephone manner, coupled with great interpersonal skills
• Ability to make decisions and perform well under pressure
• High-level of commercial awareness
• Highly driven with effective time management skills
• Ability to self-manage and take ownership
• Experience in managing high volume collections
• Excellent negotiation and communication skills
• A positive attitude with a desire to learn and develop skills
• A positive, enthusiastic team player with a flexible approach to daily tasks

What We Offer

You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.

• Progress as a person as we work on the energy transition together.
• Continuously grow the transferable skills you need to get ahead.
• Work at the forefront of technology, trends, and practices.
• Collaborate with experienced colleagues with unique expertise.
• Achieve your balance in a values-led culture that encourages you to be the best version of yourself.
• Benefit from flexible working hours, and the possibility of remote/mobile working.
• Perform at your best with a competitive starting salary and annual performance-related salary increase – our pay and benefits packages are considered to be among the best in the world.
• Take advantage of paid parental leave, including for non-birthing parents.
• Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
• Grow as you progress through diverse career opportunities in national and international teams.
• Gain access to a wide range of training and development programmes.

We'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here.

Shell in The United Kingdom

Shell UK remains one of the North Sea’s biggest producers, supplying around 10% of the UK’s total oil and gas needs. But perhaps the most recognisable face of Shell in the UK is our network of over 1,000 Shell-branded service stations.

In the years ahead, as the UK looks to strengthen energy security and deliver its 2050 net-zero goal, Shell UK aims to play a crucial role. We aim to be a major investor in the UK energy system by helping our customers decarbonise with a focus on transport and industry.