Credit Controller

AXA UK; Manchester; On-site; GBP 30,000 - 45,000; Full time

Job summary

AXA UK is seeking a Collection Specialist for the Working Capital Team in Manchester. This role involves assisting with cash collection targets, performing reporting and analysis on aged debt, and negotiating successfully with clients to ensure timely payments. You will work independently while maintaining strong stakeholder relationships and demonstrating professionalism in a fast-paced environment.

Benefits

Healthcare

Retirement planning

Wellbeing initiatives

Qualifications

• Experience in credit control, preferably within a law firm.
• Ability to communicate effectively at a senior level.
• Proficiency in Excel spreadsheets.

Responsibilities

• Ensure timely collection of invoice debts to meet targets.
• Hold regular meetings with partners and clients to chase debts.
• Escalate non-payments promptly to appropriate Finance levels.

Skills

Credit control experience

Communication skills

Negotiation skills

Attention to detail

Organizational skills

Tools

Excel

3E

Elite Collections

Job description

The Team

This is a collection specialist role within the Working Capital Team based in the Manchester Finance Department, assisting with achieving cash collection targets. The role includes reporting and analysis duties related to Aged Debt, Query Resolution, and Credit Control processes.

This is a high-value, fast-paced role where the candidate supports senior partners with debt collection across various clients. Responsibilities include contacting client AP teams, producing targeted reports to encourage payments, and collaborating with internal stakeholders to ensure timely debt collection in line with team targets. Collection specialists should demonstrate professionalism, trustworthiness, and possess excellent communication and negotiation skills, along with the ability to work independently.

Key Responsibilities

1. Ensure timely collection of invoice debts in accordance with the collection strategy to meet cash collection and debtor day targets (set monthly).
2. Hold regular meetings with partners and clients to chase debts as necessary, including producing targeted reports to promote correct payment behavior. Establish good relationships with relevant stakeholders.
3. Follow up on overdue invoices via telephone, email, and letter within agreed timeframes.
4. Escalate non-payments promptly to appropriate levels within Finance and Front Office.
5. Maintain accurate notes and statuses in the credit control module of Elite for management review and reporting.
6. Handle queries from case handlers, clients, and other finance department members. Communicate daily with cashiers and billing assistants.
7. Use the firm's systems (3e, Axxia, IManage, Visual Files) to address general queries.
8. Develop a good understanding of ledger status and forecast month-end positions to plan collections.
9. Maintain up-to-date "How To" guides for each client or task to ensure coverage during absences.
10. Participate in ad hoc projects to support outstanding client debt management aligned with targets.

Essential Skills & Experience

1. Credit control experience, preferably within a law firm.
2. Ability to communicate effectively at a senior level.
3. Skill in managing and prioritizing a large caseload while meeting objectives.
4. Ability to recognize potential risks requiring escalation.
5. Proficiency in Excel spreadsheets.
6. Knowledge of 3E, Elite Collections, or similar systems (preferable).
7. Strong communication skills.
8. Methodical approach with excellent attention to detail.
9. Ability to build and maintain excellent internal and external relationships.
10. Negotiation skills at a senior level to influence positive outcomes.
11. Ability to meet deadlines and work accurately under pressure.
12. Supportive attitude towards promoting the Credit Control team's role within the firm.

At Clyde & Co, you join a team of 490 partners, 2,400 lawyers, 3,200 legal professionals, and 5,500 staff across nearly 70 offices worldwide. Our values—collaboration, excellence, diversity, and boldness—guide our decisions and strengthen our service to clients and our firm. We are committed to diversity, inclusion, and responsible operations, including pro bono work, volunteering, charitable partnerships, and environmental initiatives like the SBTi Net-Zero standard.

We offer tailored benefits, including healthcare, retirement planning, and wellbeing initiatives.

Clyde & Co is proud to be an equal opportunities employer. We support fairness, celebrate diversity, and prohibit discrimination, encouraging applications from all qualified individuals regardless of background or identity.

Please read our privacy notice carefully. It explains what personal data we hold, how we use it, your rights, and how to contact us. If you are a recruitment agency submitting candidates, ensure candidates are aware of this privacy notice.