Credit Controller

urbanbubble; Manchester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading property management company seeks a detail-oriented Credit Controller to support the Residential Team. Responsibilities include managing billing, recovering service charges, and maintaining customer relations. Ideal candidates will have residential debt collection experience and strong communication skills. We offer a hybrid working policy and a range of benefits, ensuring our people are at the heart of all we do.

Benefits

Enhanced family leave policies

Cycle to work scheme

Season ticket loan

Enhanced sick pay

Study support

Birthday off

Day off when buying a house

Qualifications

• Experience working as part of a finance team.
• Experience in a fast-paced, dynamic environment.
• Ability to work independently and manage workload to strict deadlines.
• Great time management and organizational skills.

Responsibilities

• Deliver a first-class service to the Property Management team.
• Be responsible for billing and collection of service charges.
• Chase payments and debt via phone and email.
• Coordinate debt collection meetings.
• Manage client relationships with Solicitors.
• Resolve customer queries quickly and efficiently.
• Provide KPI information regularly.
• Meet collection monthly targets.

Skills

Previous residential debt collection experience

Excellent communication skills

Attention to detail

Good customer service skills

Excellent Excel skills

Education

AAT qualification or willingness to work towards it

Job description

Role overview

Are you someone who is super organised, has great attention to detail, and is a strong communicator? This might just be the role for you!

Our Credit Controller will provide crucial support to the Residential Team, responsible for billing, recovering service charges for a portfolio of sites under our management, reviewing accounts, and keeping the system up to date.

If a career in Finance is your goal and you are looking to progress further, and you believe you have the necessary skills and experience, apply now to be part of an organisation which supports growth and places our people at the heart of all our decisions!

What do we offer?

• Hybrid working policy
• Benefits such as enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday, enhanced sick pay, study support, and more.
• Enhanced annual leave including your birthday off and a day when you buy your house — because we believe you deserve to celebrate special moments with loved ones. Family always comes first at urbanbubble!

What will you do?

• Deliver a first-class service to the Property Management team, Finance team, and our customers/tenants — being the main contact for all Billing and Credit Control queries.
• Be responsible for billing and collection of service charges (and Ground Rent) to leaseholders in accordance with lease provisions and ARMA-Q guidelines.
• Ensure customers pay within their agreed payment terms, chasing payments and debt via phone and email.
• Coordinate Monthly/Quarterly Debt Collection meetings with Property Managers to ensure timely debt collection and information sharing.
• Manage client relationships with Solicitors and third-party debt collection agents, liaising regularly to maximize debt recovery and minimize aged debt.
• Communicate with leaseholders professionally via email, phone, and letter, following all queries through to resolution or escalation.
• Investigate and resolve customer queries/disputes quickly and efficiently.
• Provide KPI information regularly, using Qube and collaborating with third parties as needed.
• Meet cash collection and DSO monthly targets.

What are we looking for?

• Previous residential debt collection experience.
• Experience working as part of a finance team.
• Experience in a fast-paced, dynamic environment.
• Excellent communication skills and attention to detail.
• Highly enthusiastic with a desire to progress and develop.
• Ability to work independently and manage workload to strict deadlines.
• Great customer service skills.
• Good time management and organisational skills.
• Excellent Excel skills.

Desirable

• AAT qualification or willingness to work towards it.

We’re not your usual property company. We’re the North West’s leading property managing agent. At urbanbubble, we’re redefining how properties are run through community building, customer care, and innovation. Thanks to our team, serving 14,000 residents and growing, we’re proud to create outstanding customer experiences. We’re looking for bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect and unleash your potential. Interested?

Apply now to join a fantastic organisation that truly believes our people should be at the heart of all decisions.

urbanbubble values professionalism, hard work, innovation, and passion; we seek effective individuals who engage genuinely with customers.

We are an equal opportunity employer and invite applicants to contact us for any additional support needed during the recruitment process.

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